tube and pipe new route fails

[DougFerden]

When trying to make a new hose run in tube and pipe in Inventor 2014 pro I now get a pop up box the says "new route failed" if wont let me work on old routes either. I hope somebody has a fix for this.

Doug

[solson]

Doug,

It sounds as if your Tube and Pipe Environment may not have loaded.  Go to Tools> Add-ins to make sure that the Routed Systems: Tube and Pipe add-in is loaded.  If not loaded you can use the check boxes near the bottom of that dialog to load it.  Sometimes it helps to unload them, and reload them.

Hope this helps,

Steve

[DougFerden]

steve,

I checked and it shows trhat it is loaded. I do not see how to unload it though.

Doug

[solson]

Doug,

Please see the attached image.  You will be able to uncheck the Load Automatically, then you will have to restart Inventor.  When Inventor is restarted it should show as not loaded.  You should be able to use thost boxes to load the add-in manually.  Also, make sure that the path to the dll, listed at the bottom of the box is valid as well.

Steve

[blair]

First, did anything change on this machine in the last while.

Are you current on all SP's and Updates for your version of Inventor?

Do a full system re-boot, complete power down, wait 5 minutes and power back up.

Try logging in as a different User on your machine, preferably one with Administrative rights.

[salariua]

I don't think it's the add-in. You would no have the menu to start the hose in first place.

Maybe your file got corrupted. Try and use the OldVersions folder and / or Vault to locate an older version of the T&P assembly file.

Try and create a new assembly and copy / paste the T&P assembly. Then right click on it and choose Make Adaptive. This should bring in the specify new name and location menu to clone/replicate the T&P assembly.

Also make sure the the files and folders are not read only, or vaulted (maybe you have a suppressed dialog prompting for check out). Verify that the network path or disk location is accessible by copying or creating a dummy file (any text file) on that location.

You could copy the project folder to a read-write place like your desktop and verify that it's not read-only, then test the hose command.

[shaun]

Hi

Did you ever resolve this issue? I'm currently seeing the same error in Inventor 2017.

[Mark.Lancaster]

@shaun

Don't want to assume since this posting is a little old, but is your pipe run also based on a flexible hose run like the OP or something different?

[shaun]

Yes, it's a hose run as well, it's the same problem as the OP so I didn't want to go opening a new thread unless that is required. The differences are I'm using 2017.4.2 (I didn't even know there was a newer version than 4.1 I just found out when troubleshooting this problem)

I can, however, edit old routes but can't add new routes to the old run.

I hadn't closed and re-opened the model which I find very strange, I had copied some 'conduit' in Content Center and edited the family table and properties to make a different hose. I then set up a new Tube and Pipe style to use this newly defined content center hose. Then I created a new run (let's call it Run 'B' and Run 'A' is the original run in the tube and pipe assembly) as it's in the same assembly but concerning a different part of the system. There was a fitting that was in Run A that I actually needed in the Run B so I copied this to the Run B and placed using connect fitting then I went to create a new route and that's when I got the error.

I have since tried all the ideas in this thread and a few others, totally shut down the PC, I've tried blank assemblies in different .ipj's from different templates and I still get the same error, I've tried vault content center and desktop content center. I have tried (through windows uninstall or change a program) an installation repair and a reinstall, and still no fix. I'm yet to try a complete uninstall and then fresh install, but if the below works then I think that will be my only option.

Interestingly the same file seems to work correctly in 2018 on the same machine but I don't access the same content center for 2018 as 2017 so I can't fully test it. Currently, I am working through some steps on my old machine that also has 2017 except still on 2017.4.1 to try and rule out whether there is an error in the newly added content center hose or whether it is something else.

But this would be a workaround, not a fix, it would be nice to know more detail about what that error message actually means, here is a screen grab of the message.

[salariua]

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@Anonymous wrote:

Yes, it's a hose run as well,

I can, however, edit old routes but can't add new routes to the old run.

Interestingly the same file seems to work correctly in 2018 on the same machine

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The common denominator here would be the T&P Template. it works in 2018 because it uses a different template, not related to CC (content center).

Make a copy of your "piping runs.iam" and replace it with the one attached.

it will be located in your design data folder. so check ipj for location and if that shows Default then application options will be used so check Tools Application Options File tab.

"..\Design Data\Tube & Pipe\en-US"

Let us know how that works.

[shaun]

Thank you for your quick reply.

I couldn't seem to see the attached file but I did copy the same 'Piping Runs.iam' template file from my previously mentioned old machine running IV 2017 to this machine that is having issues as well and it hasn't solved the problem. I shut down and restarted IV to make sure. In my testing on the old machine, I could make new routes on this same assembly as expected.

Thinking about it more, I tried different projects which all have their own custom design data folders so I would have already tried inadvertently with a different template file. So it seems like it's an issue not relating to the template but to this specific instance of IV in some other way. I am very close to wiping 2017 off and starting again, the only thing holding me back is that as far as I know, that means uninstalling 2018 before I can reinstall 2017, I have a client still on 2017 so, unfortunately, I can't migrate this file and continue.

Is there a way to roll back an inventor update just in case somehow this most recent update is part of the problem, or at least to rule it out. I just find it bewildering that I was making new routes in the same session an hour or so before I got the error. What could have changed?

Cheers.

[DougFerden]

Yes we did resolve the issue. I think we ended up moving to a different computer with a re install of the software. I only weeks ago deleted all the folders from that issue I had so I can only go off of memory.

[shaun]

Uh oh, the problem is bigger than I imagined.

I uninstalled inventor, re-downloaded 2017 and reinstalled (yes I had to remove 2018 to do the reinstall) and I fired up tube & pipe with fingers crossed. But to no avail, I have sent an email to support and scheduled a call for tomorrow night NZ time so perhaps in a few days, I will have some answers for anyone that (hopefully never) encounters this issue.

I don't really want to have to wipe windows and start again, this machine is less than a month old and I just finished installing all the things I need.

Thanks for all your comments so far.

[shaun]

Okay, the problem is solved but I'm not really sure what exactly fixed it.

I took note of what @salariua said about it being something to do with the piping runs template. I replaced the .iam with no improvement.

We (wrongly or rightly, a discussion for another time)  have our design data files kept in the vault and stored in the vault working folder .\Design Data\ location, I initially did a re-get of all the files, still no fix.

I then found that the new route command worked on projects that used the desktop content center rather than vaulted content.

So I deleted all my local content center files from the vault working folder. Forcing the assembly to repopulate everything from the vault on next open and wallah the new route command worked, I had some issues with my previously created pipe styles not working but I placed the individual parts in the assembly from the content center and then went back into tube and pipe styles and everything loaded up nicely.

So now I'm away and working again. I will still talk to Autodesk tonight to see if they have any more insight. Thanks for all your help.

@DougFerden it would be interesting to know if you also used vaulted content when you had this issue?

[Anonymous]

hi everyone,

I met with the same problem in Inventor 2019. I got solved the problem: check out in Application option / File / default templates ... in my case it was pointing to 2018

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@shaun wrote:

Okay, the problem is solved but I'm not really sure what exactly fixed it.

I took note of what @salariua said about it being something to do with the piping runs template. I replaced the .iam with no improvement.

We (wrongly or rightly, a discussion for another time)  have our design data files kept in the vault and stored in the vault working folder .\Design Data\ location, I initially did a re-get of all the files, still no fix.

I then found that the new route command worked on projects that used the desktop content center rather than vaulted content.

So I deleted all my local content center files from the vault working folder. Forcing the assembly to repopulate everything from the vault on next open and wallah the new route command worked, I had some issues with my previously created pipe styles not working but I placed the individual parts in the assembly from the content center and then went back into tube and pipe styles and everything loaded up nicely.

So now I'm away and working again. I will still talk to Autodesk tonight to see if they have any more insight. Thanks for all your help.

@DougFerden it would be interesting to know if you also used vaulted content when you had this issue?

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[DougFerden]

If I remember correctly when we had this issue we had local tube and pipe styles. We do have vault content center but our hose runs at that time where just push-on hose. Pretty simple.