Note to Inventor folks: Please either send these right away (like in a day or two), or not at all. I can't be expected to still have something from 8 months ago (esp. since it crashed and I may have needed to delete/re-create it). Seems like time is of the essence if you need something useful from me in these situations.
Initially, I thought there was something in my error log that peaked their interest. Something specific and declared on the e-mail would greatly help and give credibility to spending time researching. However, I see these kept coming for old crashes, almost like spam, without added value of why it was brought up. I appreciate the effort in not leaving orphaned error reports without closure, but if my error report isn't worth a closer look, I can't dig up my records either.
Many of the reports I file are also intermittent and involving external applications/add-ins, which make the investigation almost impossible without a given focus on what to look for. The automatic logging of error reports should probably verbose a bit more to enable the support&dev teams to ask for pertinent info.
P.S.: this would be interesting to have, @CGBenner... not sure what tags Anji Misra and Chad Stutz have on this forum, but if you could share this with them please (to continue previous talks about the management portal):
@johnsonshiue Who could we tag to look into this internally?
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Chris Benner
Community Manager - NAMER / D&M
New world record (12/12/2022). OK, now I know it's a glitch. I got two this morning. (Edit: OOPS!...no, I guess I tied guido_66...a thousand pardons).
Hi Folks,
The Autodesk CER system is undergoing some change. The outdated reports were probably leftover from the server update. They are not intended.
Many thanks!
