My application is not working, please, help

[Anonymous]

Inventor is not loading, and the dealer will not fix the problem, unless I pay extra for the technical support, please, advise

[johnsonshiue]

Hi! Could you help me answer the following questions?

1) Release of Inventor

2) OS system

3) License type

4) Error message or behavior after you double-click to launch

5) Reseller?

Many thanks!