Inventor View 2014 won't start

[Anonymous]

The program is installed on a Citrix server with multiple users.

It worked fine but suddenly it won't start.

Does not pop up with an error message.

You see the process start in Task Manager but the closes after 5 sec.

We get 4 error messages in event viewer with 1 second delay between each every time we try to open it.

#1:

Faulting application name: ApprenticeRegSvr.exe, version: 18.0.16600.0, time stamp: 0x5126bf4f
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f33794
Exception code: 0xe06d7363
Fault offset: 0x00000000000095fc
Faulting process id: 0x56a8
Faulting application start time: 0x01d3547c9d1fe433
Faulting application path: C:\Program Files\Autodesk\Inventor View 2014\Bin\ApprenticeRegSvr.exe
Faulting module path: C:\windows\system32\KERNELBASE.dll
Report Id: db1336b0-c06f-11e7-80ec-0cc47a52b146
Faulting package full name:
Faulting package-relative application ID:

#2:

Faulting application name: ApprenticeRegSvr.exe, version: 18.0.16600.0, time stamp: 0x5126bf4f
Faulting module name: ntdll.dll, version: 6.3.9600.18821, time stamp: 0x59ba86db
Exception code: 0xc0000005
Fault offset: 0x000000000005470b
Faulting process id: 0x56a8
Faulting application start time: 0x01d3547c9d1fe433
Faulting application path: C:\Program Files\Autodesk\Inventor View 2014\Bin\ApprenticeRegSvr.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: db74f72b-c06f-11e7-80ec-0cc47a52b146
Faulting package full name:
Faulting package-relative application ID:

#3:

Faulting application name: InventorView.exe, version: 18.0.16600.0, time stamp: 0x5126df7a
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f33794
Exception code: 0xe06d7363
Fault offset: 0x00000000000095fc
Faulting process id: 0x135c
Faulting application start time: 0x01d3547c9ce03377
Faulting application path: C:\Program Files\Autodesk\Inventor View 2014\Bin\InventorView.exe
Faulting module path: C:\windows\system32\KERNELBASE.dll
Report Id: dc502373-c06f-11e7-80ec-0cc47a52b146
Faulting package full name:
Faulting package-relative application ID:

#4:

Faulting application name: InventorView.exe, version: 18.0.16600.0, time stamp: 0x5126df7a
Faulting module name: rse.dll_unloaded, version: 18.0.16600.0, time stamp: 0x5126aab2
Exception code: 0xc0000005
Fault offset: 0x000000000000d0e0
Faulting process id: 0x135c
Faulting application start time: 0x01d3547c9ce03377
Faulting application path: C:\Program Files\Autodesk\Inventor View 2014\Bin\InventorView.exe
Faulting module path: rse.dll
Report Id: dcb28063-c06f-11e7-80ec-0cc47a52b146
Faulting package full name:
Faulting package-relative application ID:

Please help.

[johnsonshiue]

Hi! I am not sure if it would apply to 2014. But, here are a few related threads. Please take a look and see if it helps.

https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/discussion/t5/Inventor...

https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcartic...

Many thanks!

[kelly.young]

@Anonymous I see that you are visiting as a new member to the Inventor Forum.
Welcome to the Autodesk Community!

Did the links @johnsonshiue provided get you started again?

If you can post a screenshot or give more information about the issue we might be able to investigate further.

Please select the Accept as Solution button if a post solves your issue or answers your question.

[Anonymous]

Hello

The first link looks alot like my problem because nothing shows up when i press the icon.

The last link does not seem my problem because it has a pop-up while my does not.

I tried doing what was mentioned as "solved" in the first link, but it did not work.

Is it possible that Autodesk Inventor View 2014 is not compatible with RDS/terminal servers?

Video of the problem.

[kelly.young · Accepted solution]

@Anonymous not sure why that is happening, can only guess that there is a corruption in the launch of the program.

Have you updated all the current service packs?

Autodesk Inventor View 2014 Service Pack 2

Is there a reason you are not using an updated version?

Autodesk Inventor View 2018

I would suggest uninstalling the 2014 and getting the newest version.

Please select the Accept as Solution button if a post solves your issue or answers your question.