Inventor Studio - Image Scene not showing

[j.pirotte]

Hi,

I have this issue where the scene image background is not shown. As you can see in the attached screenshot, I've enabled displaying the background image, but nothing can be seen. The lighting itself is working, as you can see from the green reflections on the part.

Any help you be much appreciated.

Inventor Professional 2020

[johnsonshiue]

Hi! This does not look right to me. But, it is also possible the given lighting style is corrupted or it is not a supported lighting style. Do you mind sharing the Inventor (iam and ipt) files here?

Many thanks!

[j.pirotte]

Here you go.

[johnsonshiue]

Hi! Many thanks for sharing the files! I did take a look at the assembly in Studio. The Alp image does appear. Something could be wrong with the system lighting styles on your machine. I cannot explain it.

Try this and see if it helps. Activate the "Empty Lab" style. Purge "The Alp." Then bring "The Alp" back. Does it work better now?

Many thanks!

[j.pirotte]

Hi, many thanks for your answer. Sadly, the same issue happens with every lightning styles, not specifically with the Alps one. Maybe there is something corrupted with the Lightning Styles Function.

[Bill_Bogan1]

Are the Lighting styles resources located on your machine or are they managed on a server?

[j.pirotte]

They are managed on my PC.

[johnsonshiue]

Hi! Does the scene image appear in the same lighting style correctly in assembly or part environment? Is the problem specific to Studio?

Many thanks!

[Bill_Bogan1]

Is the dataset a new one or a legacy dataset made in a previous release?

[j.pirotte]

The background image doesn't appear either in part nor in assembly environment.

What do you mean by "specific to Studio"? Can a lighting style/background be used elsewhere? ,

I don't know if the is a connection, but I checked and I can change the background colour of the graphics area to a background image.

[j.pirotte]

Sorry, but I don't really know what you are talking about. I installed Inventor 2020 in September of last year and have been keeping it up-to-date since.

[johnsonshiue]

Hi! It is an interesting clue. This means that somehow Inventor has trouble accessing those background images for IBL lighting styles. I will need to work with the project team to understand it better.

Many thanks!

[LishuangLu]

@j.pirotte, 

The image based lighting images are stored in the "C:\Users\Public\Documents\Autodesk\Inventor 2020\Environments" folder. Would you please check one image based lighting style folder such as TheAlps and see whether anything is missing? You can compare with my attached capture. 

Thanks, 

Lisa

[j.pirotte]

Hi, I checked and nothing is missing. But some files are from 2013/2014 (see attached screenshot), I don't know if that makes a difference. Maybe you could send me an environments folder that I can import to test if it is due to my files.

Would it help if I reinstalled Inventor? If yes, is there a clean and sure method to do it? Because last time I had to reinstall Windows to get the installation to work.

[j.pirotte]

Thanks, hope you find something 🙂

[LishuangLu]

@j.pirotte, I attached a folder extracted from my Inventor 2020 "TheAlps". Please let me know whether it makes any difference. 

Thanks, 

-Lisa

[j.pirotte]

Sadly, the new files didn't change anything.

[LishuangLu]

@j.pirotte , 

Could you try to turn on software graphics from Application Options->Hardware? 

If it still doesn't work, can you try to extract the Inventor Diagnostics from Hardware tab and share with me? 

Thanks, 

-Lisa

[j.pirotte]

This didn't change anything, unfortunately. Here are the diagnostics:

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
NVIDIA GeForce GTX 1050 Ti

AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 5_0
Performance Mode
Hardware Renderer
OGSScene.dll

Graphics driver file C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll is version 26.21.14.4259
The display is using 32-bit color

Inventor Version:

Build: 310, Release: 2020.2 - Date: Mon 11/11/2019
64-Bit Edition - 131072.00 GB

Loaded Inventor Add-Ins:

Presentations

System Information:

Operating System: 64-bit Microsoft Windows 10 Home (Build 9200)
Language: German
System Manufacturer: HP
System Model: HP Pavilion Notebook
BIOS: F.65
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (1 processor, 4 cores)
System Memory: 15.889 GB RAM

Graphics Device Information:

Renderer: HAL
Manufacturer: NVIDIA
Chip Type: GeForce GTX 1050 Ti
DAC Type: Integrated RAMDAC
Graphics HW Memory: 3.924 GB
Display Mode: 1920 x 1080 (32 bit) (60 Hz)

Graphics driver file: C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll
Driver file version: 26.21.14.4259
Driver Date: 4 March 2020 0:00:00 UTC (Coordinated Universal Time)

Direct3D Graphics Device Information:

Adapter Description: NVIDIA GeForce GTX 1050 Ti
Vendor ID string: 0x000010de
Device ID string: 0x00001c8c
VendorID: 10de
DeviceID: 1c8c
SubSystemID: 845e103c
Revision: a1

Direct3D 10 / DXGI System Information:

Dedicated Video Memory: 3.924 GB
Dedicated System Memory: 0 MB
Shared System Memory: 7.944 GB

DxDiag System Information:

Operating System: Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Pavilion Notebook
BIOS: F.65
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
System Memory: 16384MB RAM
Page File: 13790MB used, 5167MB available
DirectX Version: DirectX 12
DxDiag Version: 6.02.18362.0387

DxDiag Graphics Device Information:

DirectX Version: 12.0
DDI Version: 12
DDI Version Number: c
DxDiag WHQL Level: 0
Driver Signed Valid: True
Driver Signed: True
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Revision: Unknown
Graphics HW Memory: 8263 MB
Display Mode: 1920 x 1080 (32 bit) (60Hz)

Graphics driver file: C:\WINDOWS\System32\DriverStore\FileRepository\ki126950.inf_amd64_fa7f56314967630d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki126950.inf_amd64_fa7f56314967630d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki126950.inf_amd64_fa7f56314967630d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki126950.inf_amd64_fa7f56314967630d\igd12umd64.dll
Driver file version: 23.20.0016.4973
Driver Date: 28/02/2018 01:00:00
WHQL Level: 1

Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000

Graphics driver log information:

[j.pirotte]

Unfortunately, this didn't work. Here are the diagnostics:

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
NVIDIA GeForce GTX 1050 Ti

AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 5_0
Performance Mode
Hardware Renderer
OGSScene.dll

Graphics driver file C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll is version 26.21.14.4259
The display is using 32-bit color

Inventor Version:

Build: 310, Release: 2020.2 - Date: Mon 11/11/2019
64-Bit Edition - 131072.00 GB

Loaded Inventor Add-Ins:

Presentations

System Information:

Operating System: 64-bit Microsoft Windows 10 Home (Build 9200)
Language: German
System Manufacturer: HP
System Model: HP Pavilion Notebook
BIOS: F.65
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (1 processor, 4 cores)
System Memory: 15.889 GB RAM

Graphics Device Information:

Renderer: HAL
Manufacturer: NVIDIA
Chip Type: GeForce GTX 1050 Ti
DAC Type: Integrated RAMDAC
Graphics HW Memory: 3.924 GB
Display Mode: 1920 x 1080 (32 bit) (60 Hz)

Graphics driver file: C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhmi.inf_amd64_447d9923d0ebc9f5\nvldumdx.dll
Driver file version: 26.21.14.4259
Driver Date: 4 March 2020 0:00:00 UTC (Coordinated Universal Time)

Direct3D Graphics Device Information:

Adapter Description: NVIDIA GeForce GTX 1050 Ti
Vendor ID string: 0x000010de
Device ID string: 0x00001c8c
VendorID: 10de
DeviceID: 1c8c
SubSystemID: 845e103c
Revision: a1

Direct3D 10 / DXGI System Information:

Dedicated Video Memory: 3.924 GB
Dedicated System Memory: 0 MB
Shared System Memory: 7.944 GB

DxDiag System Information:

Operating System: Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Pavilion Notebook
BIOS: F.65
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
System Memory: 16384MB RAM
Page File: 13790MB used, 5167MB available
DirectX Version: DirectX 12
DxDiag Version: 6.02.18362.0387

DxDiag Graphics Device Information:

DirectX Version: 12.0
DDI Version: 12
DDI Version Number: c
DxDiag WHQL Level: 0
Driver Signed Valid: True
Driver Signed: True
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Revision: Unknown
Graphics HW Memory: 8263 MB
Display Mode: 1920 x 1080 (32 bit) (60Hz)

Graphics driver file: C:\WINDOWS\System32\DriverStore\FileRepository\ki126950.inf_amd64_fa7f56314967630d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki126950.inf_amd64_fa7f56314967630d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki126950.inf_amd64_fa7f56314967630d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki126950.inf_amd64_fa7f56314967630d\igd12umd64.dll
Driver file version: 23.20.0016.4973
Driver Date: 28/02/2018 01:00:00
WHQL Level: 1

Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000

Graphics driver log information: