Inventor crashing when trying to open part files through parallels on M1 Pro MBP but works for dwg files

[krcikaj]

Hi all, 

I have a 2021 MBP with M1 Pro, 16GB unified memory and I am currently running Parallels version 17. I'm having issues opening part and assembly files on inventor. I can start the application perfectly fine and even open and edit drawing packages with no issues. But, whenever I open a part file or try to create a new part everything loads right to the point right before you select a plane to sketch on then it crashes and closes. I have reinstalled inventor and also used the reset utility. I have messed with graphics settings on parallels software and nothing seems to fix the problem. Any help on this is appreciated!

[pcrawley]

Apart from the unhelpful obvious response of "it's not supported" - I'm happy you are trying it because I don't want to switch to a PC when I upgrade my existing Intel MB Pro, so thank you for doing the research for me!

If you can get into Inventor, can you try: Application Options > Hardware > Software Graphics - and then test it?

If that fails, open a drawing, then go back to the same point in Application Options, but hit the "Diagnostics" button.  When the dialogue box appears, press OK (which copies a ton of diagnostic info' to the clipboard) - then come straight back here to the forum reply and Ctrl+V (Paste) whatever is on the clipboard into the reply.  

[johnsonshiue]

Hi! Or, try using "Conservative" option as Peter pointed out.;

Many thanks!

[krcikaj]

I have tried to use conservative, it still does not open. The other day I got as far as pressing start sketch before it crashed. 

[pcrawley]

@krcikaj - Can you try my suggestion so we can see the diagnostic info relating to the graphics card it is trying to use?

[krcikaj]

I've tried to send it 3 times now it keeps getting instantly deleted for some reason. I just met with someone running inventor just fine on an M1 macbook air. 

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
Parallels Virtual Adapter

AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 5_0
Performance Mode
Optimized Software Renderer
OGSScene.dll

Graphics driver file prl_umdd.dll,prl_umdd10.dll,prl_umdd10.dll is version 17.1.1.51537
The display is using 32-bit color

Inventor Version:

Build: 353, Release: 2021.3.3 - Date: Wed 09/01/2021
64-Bit Edition - 131072.00 GB

System Information:

Operating System: 64-bit Microsoft Windows 11 Enterprise (Build 9200)
Language: English
System Manufacturer: Parallels International GmbH.
System Model: Parallels ARM Virtual Machine
BIOS: 17.1.1 (51537)
Processor: Apple Silicon (8 processors, 8 cores)
System Memory: 11.995 GB RAM

Graphics Device Information:

Renderer: SW
Manufacturer: Parallels
Chip Type: Virtual Adapter
DAC Type: Integrated RAMDAC
Graphics HW Memory: 0 MB
Display Mode: 3456 x 2160 (32 bit) (120 Hz)

Graphics driver file: prl_umdd.dll,prl_umdd10.dll,prl_umdd10.dll
Driver file version: 17.1.1.51537
Driver Date: 24 November 2021 0:00:00 UTC (Coordinated Universal Time)

Direct3D Graphics Device Information:

Adapter Description: Parallels Display Adapter (WDDM)
Vendor ID string: 0x344c5250
Device ID string: 0x00353030
VendorID: 344c5250
DeviceID: 353030
SubSystemID: 0
Revision: 0

Direct3D 10 / DXGI System Information:

Dedicated Video Memory: 0 MB
Dedicated System Memory: 0 MB
Shared System Memory: 5.997 GB

DxDiag System Information:

Operating System: Windows 11 Enterprise 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
Language: English (Regional Setting: English)
System Manufacturer: Parallels International GmbH.
System Model: Parallels ARM Virtual Machine
BIOS: 17.1.1 (51537)
Processor: n/a
System Memory: 12288MB RAM
Page File: 5581MB used, 8557MB available
DirectX Version: DirectX 12
DxDiag Version: 6.02.22000.0041

DxDiag Graphics Device Information:

DirectX Version: 12.0
DDI Version: 11.2
DDI Version Number: b
DxDiag WHQL Level: 0
Driver Signed Valid: True
Driver Signed: True
Manufacturer: Parallels
Chip Type: Virtual Adapter
DAC Type: Integrated RAMDAC
Revision: Unknown
Graphics HW Memory: 6141 MB
Display Mode: 3456 x 2160 (32 bit) (120Hz)

Graphics driver file: prl_umdd.dll,prl_umdd10.dll,prl_umdd10.dll
Driver file version: 10.18.0010.51537
Driver Date: 11/23/2021 7:00:00 PM
WHQL Level: 1

Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000

Graphics driver log information:
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
Parallels Virtual Adapter

AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 5_0
Performance Mode
Optimized Software Renderer
OGSScene.dll

Graphics driver file prl_umdd.dll,prl_umdd10.dll,prl_umdd10.dll is version 17.1.1.51537
The display is using 32-bit color

Inventor Version:

Build: 353, Release: 2021.3.3 - Date: Wed 09/01/2021
64-Bit Edition - 131072.00 GB

System Information:

Operating System: 64-bit Microsoft Windows 11 Enterprise (Build 9200)
Language: English
System Manufacturer: Parallels International GmbH.
System Model: Parallels ARM Virtual Machine
BIOS: 17.1.1 (51537)
Processor: Apple Silicon (8 processors, 8 cores)
System Memory: 11.995 GB RAM

Graphics Device Information:

Renderer: SW
Manufacturer: Parallels
Chip Type: Virtual Adapter
DAC Type: Integrated RAMDAC
Graphics HW Memory: 0 MB
Display Mode: 3456 x 2160 (32 bit) (120 Hz)

Graphics driver file: prl_umdd.dll,prl_umdd10.dll,prl_umdd10.dll
Driver file version: 17.1.1.51537
Driver Date: 24 November 2021 0:00:00 UTC (Coordinated Universal Time)

Direct3D Graphics Device Information:

Adapter Description: Parallels Display Adapter (WDDM)
Vendor ID string: 0x344c5250
Device ID string: 0x00353030
VendorID: 344c5250
DeviceID: 353030
SubSystemID: 0
Revision: 0

Direct3D 10 / DXGI System Information:

Dedicated Video Memory: 0 MB
Dedicated System Memory: 0 MB
Shared System Memory: 5.997 GB

DxDiag System Information:

Operating System: Windows 11 Enterprise 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
Language: English (Regional Setting: English)
System Manufacturer: Parallels International GmbH.
System Model: Parallels ARM Virtual Machine
BIOS: 17.1.1 (51537)
Processor: n/a
System Memory: 12288MB RAM
Page File: 5581MB used, 8557MB available
DirectX Version: DirectX 12
DxDiag Version: 6.02.22000.0041

DxDiag Graphics Device Information:

DirectX Version: 12.0
DDI Version: 11.2
DDI Version Number: b
DxDiag WHQL Level: 0
Driver Signed Valid: True
Driver Signed: True
Manufacturer: Parallels
Chip Type: Virtual Adapter
DAC Type: Integrated RAMDAC
Revision: Unknown
Graphics HW Memory: 6141 MB
Display Mode: 3456 x 2160 (32 bit) (120Hz)

Graphics driver file: prl_umdd.dll,prl_umdd10.dll,prl_umdd10.dll
Driver file version: 10.18.0010.51537
Driver Date: 11/23/2021 7:00:00 PM
WHQL Level: 1

Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000

Graphics driver log information:
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.
Failed to create a device from the adapter.

[pcrawley]

You're fighting an uphill battle here.  You are running Windows 11 Enterprise, currently unsupported for any version of Inventor - and on an emulator (Parallels).  Can you try Windows 10?

Did you ask the MacBook Air user what they were running? 

It might be as simple as running Windows 10.  The other alternative is to hang on until the next release of Inventor which (hopefully) will be supported on Windows 11, and (hopefully) not too far away.

[D.Brooks.]

Hi Peter, I have the exact same issue! MBP 2022, I've tried installing 2022 and 2023 Inventor on Windows 11 ARM all to no avail. I too can open dn edit drawings but whenever I open a part file Inventor crashes with no crash report! Unfortunately I also believe windows 10 cannot be installed on the new M1 chip so that's a dead end. I just hope Autodesk release an Inventor which can run on a ARM windows! Does anybody else have any ideas as to why this crash is happening? David

[pcrawley]

I am so envious of your MBP2022 - but I guess there's always a risk of running unsupported hardware.  

Parallels claim that Parallels Desktop 17 does the following:

• Run Windows apps on Mac with Intel and Apple M1 chip
• Move and share content between Mac and Windows
• Optimized for Windows 10, 11 and macOS Monterey

I run VMware Fusion (rather than Parallels Desktop) - but my MacBook is Intel based, so everything runs perfectly.

Assuming you are using Parallels, have you asked their support team for help?  The people at VMware were amazing when I got started with their software. 

[BnjaminBoHH]

Hey,

have you managed to find a solution?

Sitting in front of the same machine an problem 😉

Cheers

[D.Brooks.]

Hi,

I have managed to sort it and haven’t had any issue for a few months now 👍 

I tried lots of different things but I’m almost certain it’s a graphics issue

firstly I’d try downloading the below:

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

obviously restart after the download And I’m pretty sure that solves it! However I did also purchase an official windows license and turned off the sharing functionality between windows and max before re installing inventor! so these may have helped solve the issue! After installing you can switch the sharing function back on and everything seems to run fine on my machine now sharing wise 👍 you may also want to play with the inventor graphics setting once Installed to make it run faster 👍👍 

[BnjaminBoHH]

Thank you so much for the quick response and the solution!

Installing the runtime libraries (even after the Inventor installation) saved me.

Everything is now working like a charm. 

However, I just had a small assembly at hand. 

Thank you!

[pcrawley]

@D.Brooks. That's awesome news!  Thank you for sharing.  So how do you find the performance?  I know that's a difficult question to answer, but can you compare it to what you had prior to the M1/2 Mac?

I know from my Intel MacBook that running Inventor through the emulator (in my case VMWare, not Parallels) is noticeably slower than when the MacBook is booted directly to Windows - but it is quite usable. 

[Chancecariel]

I had the same issue. Part files would cause a crash but I could open a drawing file. I downloaded https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 and it fixed the problem. I did not have to buy an official Microsoft license though. I'm running Windows 11 through insider program and using Inventor 2023 though Parallels on an M1 Mac.