Inventor closes when attempting sign-in with Autodesk ID

[gcampbell404]

I've just installed Inventor 2022, using a student licence. When I launch the desktop app, I'm presented with three login options, the one I need to use is 'Sign in with Autodesk ID', since I don't have a serial number or network licence. I'm just a student trying to use inventor for the first time for college, at home on my laptop. Very similar situation to this post here: https://forums.autodesk.com/t5/inventor-forum/inventor-closes-when-sign-in-with-autodesk-id/m-p/1029...

When I select 'Sign in with Autodesk ID', it closes immediately. Some things I've tried to fix this, to no avail:

- Downloaded and installed the latest Autodesk Single Sign On Component update.

- Restarted the 'AdskLicensingService' from the task manager

- Downloaded the latest update for Inventor 2022, though I guess my fresh install should already be up-to-date

- Restarted my PC, no updates for win10 were available.

- Used the Reset Utility Tool

- Confirmed multiple times that I do in fact have a student license for this software (I do, had to submit my transcript)

I've done all of this multiple times, in every order I can think of. It changes nothing. Am I out of luck?

[johnsonshiue]

Hi! Is it possible you may have signed on elsewhere (at school) also? I don't think you can sign on the same product in two different places (to avoid license abuse).

Many thanks!

[gcampbell404]

I did previously have a student license, and I think it might have been tied to my school's network. It expired a while ago, so I can't remember for sure. This was after I got a job and took a break for two years. With my new licence, I've only ever been on my home network.

[mcgyvr]

@gcampbell404  You said when you start the desktop app.. Have you installed Inventor yet?

if so have you tried starting Inventor and logging in there instead?

if not have you tried to download it from manage.autodesk.com or the ava virtual assistant instead?

[gcampbell404]

I did install Inventor, yes. Not sure what the alternative is? When I said 'desktop app', I meant the application itself, started via the desktop shortcut.

[johnsonshiue]

Hi! Then I would go to manage.autodesk.com and check your entitlement. You can also reset your license there.

Many thanks!

[gcampbell404]

This has left me extremely confused, I admit I have little experience with this sort of thing. I've gone into my account, under 'All Products and Services', and I'm seeing Inventor there as usual. AutoCAD is also there, and I'm suffering the exact same problems with it as well, so hopefully I can get both running. 

My listed licence type is 'Autodesk ID', which is what I've been trying to sign in with. I can't tell if anything is out of place. Do I need to request a home use licence? That process needs a serial number, which I don't seem to have.

[johnsonshiue]

Hi! It sounds like the Autodesk Licensing Service is either not properly installed or not properly running. Go to Windows Task Manager -> Services -> find Autodesk Licensing Service -> stop it and restart it.

If it still does not work, you may need to install licensing update.

https://knowledge.autodesk.com/search-result/caas/downloads/content/autodesk-licensing-service-downl...

Many thanks!

[gcampbell404]

I've done this a few times now, doesn't work. This was actually the first thing I did, having read the experiences of someone else who also posted about this problem.

[Anonymous]

I have come across the same issue, and I have tried everything on every forum that I've seen, and nothing changes it. I've logged out of it on every other computer that I was using it on as well, and it still will not let me log in with my AutoDesk ID.

[SharkDesign]

I had an issue where inventor would not activate because the Autodesk Desktop app (this is a separate app and not inventor, it's in your start menu) was signed in with a different account from the one I was trying to activate inventor with. 

Check that too as they have to match. 

[benzekkourchoaib · Accepted solution]

hi friend i run into the same probleme as you mention, and i was thankfully able to solve it, and the solution is pretty simple, all you need to do is to log in into your autodesk account, then click on account on the top right corner, then you go to products and services, you scroll till you find the desired product(inventor pro), then click on it and all you need to do is to download the updates that's availble on that page and install them (Autodesk Licensing Service,Single Sign On Component) hopefully this will help you