Inventor 23 not working

[bbrubaker0804NUJ2L]

This is getting ridiculous. I updated EVERYTHING - graphics, Inventor '23, Windows... all of it. None of that works.

You CANNOT change the write permissions of the templates folder... it automatically reverts. Tried everything there, including creating a new folder in 'my user' documents instead of public documents. Automatically labels as read only and perpetually reverts.

I tried changing the write permissions of the folder to 'everyone' and it made no difference, although the prior two worked for a DAY. Now the damned program freezes up again EVERY TIME I try to create a new part... again.

I disabled Norton completely. No change.

The ONLY THING that has worked is to try to create a new part, let it freeze, alt+tab to the selected templates folder, and copy and paste all of the templates into either a subfolder (like en-us) or back in the templates root folder. It is only that change in state that will somehow unhang the program and let me create a part.

So... I created a new part for each template so I can open it and 'save as.' That is the ONLY thing that is keeping me working, and my customers from also being extremely pissed off.

This is BS, guys. If you can't release a robust product each year, then stop releasing yearly versions. I never, ever had this problem with 2021, and I still don't. Unfortunately, I can't revert 400 hours worth of parts, assemblies, and drawings for this project back to 2021... thanks for that, by the way. Believe me, if I could open these files in '21, I'd chuck this POS in the trash can and never look back.

This is professional software - or at least it's supposed to be. People spend a lot of money for it, and people have a lot of money invested in the work that is supposed to be easily performed in this software - especially without BS technical problems. SERIOUSLY, you should be ashamed.

@bbrubaker0804NUJ2L reply split off from here and made an own topic.

[johnsonshiue]

Hi! I would like to understand the issue better. Your situation may not be the same as OP's. Please try the followings first and see if it helps.

1) Make sure all critical Windows updates are installed and the graphics driver is updated.

2) Install applicable Inventor updates.

3) Go to Project setting -> Folder Options -> find where the \Templates\ and \Design Data\ are stored. Do you have privilege to write to the folders? Are they on the OneDrive?

4) This could also be display settings related. Go to Windows Display settings and select the recommended resolution and scale. Right-click on Inventor desktop icon -> Properties -> Compatibility -> Change High DPI settings -> check both boxes.

Lastly, does it hang if you try opening an ipt file?

Many thanks!

[roy7BB24]

Hi All, 

Not sure if it's any help, but my issue resolved itself when I upgraded to inventor 2023. Nothing seemed to work in 2022, and from what I read, it seemed like a bug that there wasn't a solution for, except to just take the plunge and upgrade again to 2023. (For clarity I was using Inventor 2022 when I started hitting the problem, the other thing you might be able to try is one of the earlier versions of 2022, I think I hit the problem after an update)

Kind Regards

Roy Mackay

[bbrubaker0804NUJ2L]

1) Make sure all critical Windows updates are installed and the graphics driver is updated.

• "I updated EVERYTHING - graphics, Inventor '23, Windows... all of it. None of that works."

2) Install applicable Inventor updates.

• "I updated EVERYTHING - graphics, Inventor '23, Windows... all of it. None of that works."

3) Go to Project setting -> Folder Options -> find where the \Templates\ and \Design Data\ are stored. Do you have privilege to write to the folders? Are they on the OneDrive?

- I did all of this:

• Windows automatically reverts the folder back to read-only. Apparently it does this for almost every folder/file regularly, and it has since Windows 98. You can Google that if you wish.
• The folder is NOT on the OneDrive. It is installed in the default location under public documents.
• I [the admin] also tried allowing all permissions to 'Everyone.' Still reverts to read only. Still freezes.
• I copied the templates folder to C:\Users\[user]\Documents\Inventor\Templates. Folder reverts to read only.
• I allowed all permissions to 'Everyone' for this new folder in my user documents (not public documents). This solution worked for less than 24 hours. Now it freezes every time I try to create a new file... again.

4) This could also be display settings related. Go to Windows Display settings and select the recommended resolution and scale. Right-click on Inventor desktop icon -> Properties -> Compatibility -> Change High DPI settings -> check both boxes.

•  I found this suggestion in another post, and yes I already tried this too. It makes no difference.
• Furthermore - I have been using this version of Inventor since the middle of last year. I haven't changed my PC, my graphics card, my settings... NOTHING... and this problem arose out of nowhere less than a week ago... probably around the time of a Windows update.

5) Lastly, does it hang if you try opening an ipt file?

•  No. I can open files just fine.
• I can use the dropdown icon (see attached photo) and create a part just fine
• The program freezes when I create a new part via the file menu/ the templates dialogue.

**My question to you**

• Are there any Windows services or background tasks which, if disabled, can cause this problem?

[SBix26]

This really sounds like a Windows problem.  I've never witnessed the Read-Only issue that you're describing, but it sounds incredibly frustrating.  I don't see how the templates folder being RO would cause this problem-- Inventor is just displaying the files for your selection, then copying the selected one.  But if the same thing is happening to a folder that Inventor requires for write access during this process, then I can imagine that causing a freeze.  Strange, though, that it doesn't occur in other workflows.

Ugh.  What a pain to track down while you're trying to get your work done!

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Sam B

Inventor Pro 2023.2.1 | Windows 10 Home 22H2

[johnsonshiue]

Hi! Inventor does not dictate whether or not a file or a folder should be readonly. I suspect there is a system process on your machine resetting the folder to readonly somehow. Try disabling Windows UAC (User Account Control) to see if it helps.

Many thanks!

[bbrubaker0804NUJ2L]

I asked you a question and you never answered it.

I never said Inventor dictates whether files are read only or not - I said Windows apparently does that automatically to the majority of folders. Or at least that's what I've been reading as I have been trying to solve this problem.

Bottom line - this hasn't been an issue for 9 or 10 months, and then suddenly it has occurred in the past week. Your software is absolute **** and you keep spouting off the same solutions that have no effect in fixing it.

I will do my very best to convince my boss to scrap our Autodesk subscription and switch to Creo.

Thanks for nothing.

@bbrubaker0804NUJ2L post has been moderated. Keep it ground rule compliant! Thanks!

[SBix26]

You've provided no evidence so far as I can see that it is Inventor that is causing the problem.  And you are addressing in a very rude and unprofessional manner someone who has more ability than anyone else on this forum to get to the bottom of whatever the problem is on your system.

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Sam B

Inventor Pro 2023.2.1 | Windows 10 Home 22H2

[bbrubaker0804NUJ2L]

Well he surely hides it very well. I already made it very clear, on multiple occasions, that the suggestions he keeps repeating have been listed time and time again, on multiple posts, for the same issue. They don't work.

I asked a simple, logical question regarding an alternative theory of causation, and it was blatantly ignored.

If I can use a program - regardless of what it is - for several months, and then no change in settings, hardware, or even additional software can trigger a bug that nearly renders the program unusable... then it wasn't a very robust program to begin with, was it?

Frankly, I don't care what it is that's causing the problem - I just need it fixed. And I shouldn't have to be an IT guru or a computer scientist to use a software - one with a hefty price tag - uninterrupted, so that I can do my job. Period.

@bbrubaker0804NUJ2L post has been moderated. Stick to the ground rules. Thanks.

[JDMather]

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@bbrubaker0804NUJ2L wrote:

If I can use a program - regardless of what it is - for several months, and then no change in settings, hardware…

Frankly, I don't care what it is that's causing the problem - I just need it fixed. And I shouldn't have to be an IT guru or a computer scientist to use a software 

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You are describing that something has changed.

I recommend that you have your supervisor join this discussion.

I am absolutely certain the issue can be resolved.

[johnsonshiue]

Hi! I am sorry that I missed the question. But, I really don't know what exact Windows service can cause this behavior to happen. All I offered was purely based on prior similar incidents. The fact that it only happens when you start new, not opening an existing file, indicates it has something to do with the process of initializing an Inventor file. This is why I speculated it could be \Design Data\ related.

Another thing you could try is to use Microsoft Process Monitor (https://learn.microsoft.com/en-us/sysinternals/downloads/procmon). Then run Inventor and focus on Inventor.exe. Look at what was really happening right after you start a new file..

You mentioned the issue has been ongoing for quite some time. Did you escalate it to Autodesk Subscription Support or our reseller? If yes, what is the case ID?

We are all professionals. This is a professional discussion forum. I hope we keep our communication respectful mutually.

Many thanks!

[Frederick_Law]

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@bbrubaker0804NUJ2L wrote:

Windows automatically reverts the folder back to read-only. Apparently it does this for almost every folder/file regularly, and it has since Windows 98. You can Google that if you wish.

and this problem arose out of nowhere less than a week ago... probably around the time of a Windows update.

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Windows make the folder readonly and it's Inventor's problem?

And it's since Win98?

Well I haven't see that since Win 3.1 and IV R1.

"Are there any Windows services or background tasks which, if disabled, can cause this problem?"

You'll have to ask Microsoft.

We can't see what's running in your computer.

If you can ship it to me, I can check it out.

Any chance you got ransomware locking up your files?

Are you using SSD?  Is it at end of life and cell are not writable anymore?

[CGBenner]

@bbrubaker0804NUJ2L 

Does this happen with any Windows user profile?  Could the profile be corrupted?

[bbrubaker0804NUJ2L]

 why would Microsoft know what causes problems with Autodesk's software?

See what I did there?

@bbrubaker0804NUJ2L, your post has been moderated due to ground rule violations. Please be compliant with the community ground rules or further moderation actions will follow. Thank you.

[bbrubaker0804NUJ2L]

Yes, it appears to happen with all profiles - but I do appreciate the fresh idea. Thank you.

[john.hughesFNM]

I have basically the same issue. i cant open the 'new' templates window.  If i run Inventor 23 as administrator, it works, but i cant use inventor as administrator as a solution. 
Pulling my hair out here.

[johnsonshiue]

Hi John,

This means that there is a system process on your machine blocking certain operation critical to Inventor.exe from proceeding. You may want to disable Antivirus tool or network security tool temporarily to narrow down the bottleneck. Where do you access the Inventor files and the library folders?

As I suggested to the OP, you may want to run Microsoft Process Explorer or Process Monitor to see what is happening behind the scene during the hang.

Many thanks!