Inventor 2020 opened once after install, will not open again.

[roy.conrad2KRX2]

I updated Inventor 2019 to 2020 successfully, opened 2020 and used it without issue for roughly a day. Upon starting the program the next day, the program will not load past the startup screen. Any ideas?

[Mark.Lancaster]

@roy.conrad2KRX2 

Can you confirm if this service is started?

[johnsonshiue · Accepted solution]

Hi! Please check your Autodesk account or Autodesk Desktop App, there should be a licensing update just published recently. Please install it and see if it works better.

Many thanks!

[roy.conrad2KRX2]

Thanks for your help but the issue was addressed based on the suggestion below. BTW, the service you asked about was running while the issue was occurring.

[AnthonyHarris90842]

I have the same problem

[johnsonshiue]

Hi! Did you install the licensing patch from Autodesk Desktop App or Autodesk account?

Many thanks!

[AnthonyHarris90842]

I installed the update from the app

[johnsonshiue]

Hi Anthony,

Is it still not working after you install the licensing update?

Many thanks!

[ChristiPedersen]

We have the same issue and installing the update, then rebooting didn't fix it.  Service does not seem to be running and we are unable to start it. Are there any other suggestions?  This machine also has 2016 installed.

[DannyHubbard]

If you check the Windows Services are the following services Running or Stopped?

Autodesk Desktop Licensing Service

FlexNet Licensing Serivce

If they aren't running any errors or warning regarding them in the Windows Event viewer under Application logs?

Thanks,

Danny

[ChristiPedersen]

Flexnet is "started".  Autodesk Desktop Licensing Service is blank but says automatic startup.  The log says "

The Autodesk Desktop Licensing Service service failed to start due to the following error:

The service did not respond to the start or control request in a timely fashion.

This does not seem to be on every machine with 2020, only 1 so far.

[DannyHubbard]

On the problem machine can you gather and attach the logs from the following folders:

C:\ProgramData\Autodesk\AdskLicensingService\Log

C:\Users\<username>\AppData\Local\Autodesk\Inventor 2020\Logs

C:\Users\<username>\AppData\Local\Autodesk\Logs

Thanks,

Danny

[DannyHubbard]

Can you verify the build numbers of the Microsoft Visual C++ redistributale's for 2015 and 2017 you have installed, might also try uninstalling and reinstalling them.

Also double check the folder permission at C:\ProgramData\Autodesk\AdskLicensingService for the Local Service account.

After this if you reboot does the Autodesk Desktop Licensing Service run?

Thanks,

Danny

[DannyHubbard · Accepted solution]

Some other things to try:

1. Delete the file AdskLiceinsgSerivce.data at C:\ProgramData\AdskLicensingService
2. Then try starting the Desktop Licensing service again or rebooting
3. If it still fails run a Command Prompt as Administrator
4. Change directory to the folder “C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\AdskLicensingService”
5. Attempt to start the service manually buy running the command AdskLicensingService (note any errors)

Could also try uninstalling and reinstalling the desktop licensing service:

1. From C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing double click on the Uninstall.exe
2. Reinstall licensing by running the AdskLicensing-installer.exe from <install-source>\Setup\x86\AdskLicensing
3. Then reboot

Thanks,

Danny

[ChristiPedersen]

Your 1st listed suggestion here worked.

1. Delete the file AdskLiceinsgSerivce.data at C:\ProgramData\AdskLicensingService
2. Then try starting the Desktop Licensing service again or rebooting

[kwin]

It worked for me as well!  Thank you!

[empiremachine222]

My IV 2020 nor IV 2019 would not open this morning. They gave server errors. I tried some of the things listed here but nogo. So, I uninstalled IV 2019 and IV 2020 and tried to reinstall. Now the installer fails and give an 'Error 1603' The search for a solution led nowhere. I downloaded AIDA and it found no errors.

[DannyHubbard]

Can you upload the Inventor 2020 Setup and Install log files from your TEMP folder, should give us more details about the problem.

Thanks,

Danny

[empiremachine222]

here is what I found.

[empiremachine222]

I replied to the email but i don't see the attachment on the forum. Here it is.