Inventor 2018 Learning Path and Tutorial Gallery Not Working Connection Failed

[Anonymous]

I have Autodesk Inventor Professional 2018.

When I select the Learning Path, select Sketch, then Sketch Tutorial1, the usual pop-up window appears. However, when I click 'Start this Tutorial', an error on the right side of the screen (first image) pops up.

When I select the Tutorial Gallery, I get the error 'Connection failed', even though I am signed in and I have an Internet connection.

Any ideas on how I can get these to work?

kelly.young has embedded your image and edited your subject line for clarity:: Learning Path and Tutorial Gallery not working

[kelly.young · Accepted solution]

Hello @Anonymous I see that you are visiting as a new member to the Inventor Forum.
Welcome to the Autodesk Community!

Here are two articles explaining how to fix this issue.

To Resolve Connected Design on A360 Installation and Configuration Issues

Inventor Connected Design does not connect to A360

Short answer, you might have to go into the LWS folder and uninstall then re-install all three of these .msi files.

Please select the Accept as Solution button if a post solves your issue or answers your question.

[Anonymous]

Thank you for the help. I will read this as time permits. Again, thank you for the help.

[Anonymous]

The three .msi files have been uninstalled and reinstalled. The Learning Path and Tutorial Gallery now work properly. Thank you.

[Anonymous]

Dearest,

I have a simular problem.

Every time my pc wakes up from hybernation of a restart, I have to uninstall and reinstal those 3 *.msi files to make the turorials work.

Any thoughts?

Kind regards,

Jelle

[cmbronder]

Hello Jelle,

Would you please check to see if you have two node.exe processes running in the Task Manager when you try unsuccessfully to use tutorials after waking up your computer?
If so, please try (1) exit Inventor if it is running, (2) kill the node.exe processes, and (3) restart Inventor, without doing the uninstall/reinstall workflow.

If that does not help, or node.exe is not running, we can walk through some other possible solutions.

Sorry for the inconvenience,

Clare

[Anonymous]

Hi Clare,

I have noticed when starting up Inventor, there starts up 2 Node.exe applications.

When I kill the node.exe which uses the most memory capacity at the time, the problem seems to be fixed.

Now the questions is, how to prevent Inventor from launching 2 node.exe applications at the same time?

Kind regards,

Jelle

[cmbronder]

Hello Jelle,

The two Node.exe processes are intentional. One acts as a monitor to restart the second one, if it is not running. This second one is what the Inventor Tutorials use. We are looking into possible improvements in this area.

This is what I understand of the situation in which you are able to "fix" the problem by stopping the one node process. I would appreciate if you would correct me where I am wrong:

1. Start Inventor; tutorials work as expected

2. Keep Inventor running?

3. Put your computer into hibernate (or sleep?) mode

4. Wake the computer from hibernate mode

5. Try to use Inventor tutorials, but get a "Connection Failed" or "Failed to load URL" error.

6. From Windows, Task Manager, select the Node.exe with the highest memory use, "right-click" and select End Task.

7. The other node.exe is still running.

8. Return to Inventor and Tutorials work. Or, did you restart Inventor first?

Thank you much,

Clare

[Anonymous]

Hello Clare,

The situation you are describing, was indeed my problem. Although, I thought this was the problem.

No I am struggling to reproduce the problem and the "fix".

Even when I restart the computer, the tutorials won't work.

So I start killing the node.exe and restart Inventor a view times.

suddenly, "the learning path" works, but...

I finished the tutorials in the "learning path" and tried to open a tutorial from the "tutorial gallery"... I can see them, but they won't open.

so back to scratch.

Kill node.exe, restart Inventor .... whoops, hocus pocus! "tutorial gallery" works as expected and now even the "learning path" works as expected. 

It seems the node.exe or the hibernate of my computer is not the real problem here.

Sorry, but I think we have to search for an other "fix/problem".

Kind regards,

Jelle

[cmbronder]

Thank you for the details, Jelle.

I need to think more about this one to see what additional information we need to share to identify the problem.

In the meantime, what version of Inventor are you running?

Thanks,
Clare

[Anonymous]

Hi Clare,

I am running the Professional 2018 with a student licence.

Kind regards,
Jelle

[Anonymous]

Jelle, have you tried turning off proxy? that is what did it for me https://forums.autodesk.com/t5/inventor-forum/learning-path-and-tutorial-gallery-not-working-after-r...

[peatylloyd]

Hi there, 

I am running 2019 Inventor Professional with the most recent updates and had the same problem as Matt but after following the solution instructions, in the hope that the same solution would work for 2019, the tutorial gallery still isn't but I have something different displayed. This is after uninstalling the three .Msi files and reinstalling them. Before this I had also tried installing the most recent update and uninstalling and reinstalling all of Inventor. 

Any ideas? 

[peatylloyd]

Please ignore me. I did another clean install, followed the solution again and for some reason it works now, even after a restart. Thanks 

[peatylloyd]

Okay... Could I still have some help, please? 

I completed the sketch tutorials, tried to go onto the part ones and they weren't working. I tried uninstalling and reinstalling the .Msi files again but I've still got the same error message Matt and I had to begin with. 

[Anonymous]

For me it had everything to do with the PROXY settings, my IT guy was able to fix these for me.

[kelly.young]

Hello @peatylloyd Welcome to the Autodesk Community!

The most common reasons for this are the firewall, proxy settings, running as administrator, Repair Install, or Reset Utility. 

Do you have an IT person on site that is in charge of this or you can have look into? You can download the files remotely but I think you want the built in tutorials to work. 

Tutorial Archive

Can't find tutorial files to download and install

Please select the Accept Solution button if a post solves your issue or answers your question.

[cmbronder]

Hello @peatylloyd,

So sorry to hear you are having problems playing the tutorials.
If the instructions from Kelly and mhackett-tata do not help, please use the Windows Task Manager to see if you have a "C:\Program Files\Autodesk\Desktop Connect\forever\node.exe" task running. If it is not running, that can be why you see both "Connected failed." or "{{ localContent.gallery_name }}" in the gallery.

Thank you,

Clare

[peatylloyd]

Thank you for the help. I've got them working now. 

[cmbronder]

Glad to hear it @peatylloyd. Thank you for letting us know!

Clare