Error applying patch to file c:\Config.MSI\PT7E84.tmp while installing 2017 R3

[AndrewPotachits]

I have Inventor Professionan 2017 R2 (buld 199) installed on my Windows 10 x64.

I'm trying to install R3, but having error:

Error applying patch to file c:\Config.MSI\PT7E84.tmp

I disabled antivirus, I ran Inventor Setup using Administrator, but nothing helps.

Clicking Retry button doesn't help.

Attached are the screenshot and log file.

Not sure what I can try.

[Mark.Lancaster]

@AndrewPotachits

Messages like that usually points to some corruption in this folder (C:\Windows\Installer\$PatchCache$\Managed\) structure..  But I don't know where..  Let me see if I can dig up some more info for you...

Update:  Also do you have any Inventor language packs installed and this Inventor is not based on the Inventor ETO (Engineering To Order) installation?

[AndrewPotachits]

@Mark.Lancaster

1. I don't have any language packs on my computer

2. Not sure exactly what does it mean, but I have this in about box:

About box

Inventor professional 2017

Inventor ETO 2017

[Mark.Lancaster]

@AndrewPotachits

So most likely that's the issue you're having..  You have Inventor ETO installed.  It is my understanding to remove the ETO add-in, try to install R3 and put the ETO add-in back in.

[AndrewPotachits]

@Mark.Lancaster

Not sure how can I do that... I installed Inventor ETO as a single product, so I expect the R3 update would also update it as a single product.

Maybe I should verify whether I downloaded right version or not.

I will be on vacation during next two weeks so I won't be able to verify that.

[Anonymous]

@Mark.Lancaster and @AndrewPotachits I running into a very similar situation when attempting to install Update 4.  I have uninstalled ETO and restarted my machine.  Here is the error I'm getting when attempting to install:

 

Attached is my install log:

[Mark.Lancaster]

@Anonymous

Are you sure the update hasn't been already applied?  There should be numerous log files associated to this  installation in your personal temp (%temp%) folder.  Zip and attach here.

Also did you disable your anti-virus application while doing this install?

How did you install it?  Through your Autodesk Desktop App?  If so, go to your Autodesk Account and download it and then install it.

[Anonymous]

@Mark.Lancaster It looks like disabling the Antivirus resulted in the error being raised on a different file:

I do not have any updates installed.  I don't need to install the updates in order correct? They are cumulative?

I attached my log files.

The update I'm trying to install was downloaded from my Accounts.Autodesk site.

[Anonymous]

I am still not able to apply this service pack.  Any suggestion would be greatly appreciated.

[Mark.Lancaster]

@Anonymous

Your logs are showing that it can't update the core Inventor 2017. 

Review this...

[Anonymous]

@Mark.Lancaster attached are the results of the AIDA applicaiton

[Mark.Lancaster]

@Anonymous

I don't believe the AIDA works on updates.  Only for new installation of the product.

Do this as a test..  Go into Windows Control Panel/Program and Features/Add&Remove programs, located your Inventor, right mouse click and select uninstall/change.  Does the add/remove features, reinstall/repair and uninstall option appear?

[Anonymous]

Yes

[bob_holland]

@Anonymous

This will happen when programs get updated out of sequence.

I would have you check for installed updates and remove all of you Inventor 2017 updates starting from the oldest to the newest:

You should see something like the following:

I would then reboot and use the Autodesk Desktop App to update Inventor 2017:

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/About-Autodesk-desktop-app.html

If this still does not work then you might need to Uninstall Inventor 2017 and start over:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Autodesk\Uninstall Tool

Thank you.

[Anonymous]

@bob_holland

I uninstalled and reinstalled Inventor from Inventor_ETO_Dev_2017_Enu_Win_64bit_dlm I did not install ETO and I'm still getting the same error when attempting to install 2017.4.

Justin

P.s Sorry I'm writing this from Scott's computer.

[Anonymous]

Any other options on how to address this issue?

[DannyHubbard]

Looking at the log files the patch if failing when trying to update the file "C:\Program Files\Autodesk\Inventor 2017\Bin\Bin32\dwfcore_wt_ns.1.7.0.dll" not sure if this file doesn't exist or is corrupt.

You mentioned reinstalling Inventor but from the ETO install?

I would recommend re-downloading the Inventor Pro install files, http://autodesk.creativevirtual15.com/autodesk/bot.html?isJSEnabled=1&businessArea=Root.Front%20Desk..., and uninstalling and reinstalling again.

After uninstalling make sure the file mentioned above doesn't exist prior to reinstalling, if it does manually delete it before reinstalling.

Thanks,

Danny

[Anonymous]

This worked however is this how I should go about applying the patch to my clients pc?

[DannyHubbard]

If the other clients are returning the same or a similar error, then yes I would recommend the same thing to allow the patch to be applied.

Thanks,

Danny