Customer Error report

[Anonymous]

I had a crash on Friday, and received the autmated resonse requesting the files in question.  (customererrorreport@autodesk.com)
My response was bounced back because, "The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly."

I tried sending it again this morning, and got the same response.

Anyone else having this issue?

[Cadmanto]

I have crashes once in a while and while I used to send the reports, I have stopped sending them because like you said, they want files.  And, I can't send them for proprietary reasons.

So, with that said, thus is the reason I came up with the idea shown in the link below.  Being an ex-Solidworks user, and those that have used that software know of the RX tool.  Simply put, when a reoccurring problem caused the software to crash, one would start the RX tool and it would record the command sequence used.  This recorded file would be sent to the VAR and analyzed.  Thus getting to the root of the problem.  Often with out this tool, there was only speculation as to what may have caused the crash instead of knowing first hand.

Inventor currently does not have have a tool like this and sadly needs it.  So, here is the idea for your kudo vote.

https://knowledge.autodesk.com/support/vault-products/getting-started/caas/CloudHelp/cloudhelp/2016/...

If this solved your issue please mark this posting "Accept as Solution".

Or if you like something that was said and it was helpful, Kudos are appreciated. Thanks!!!! 

     

[Anonymous]

I learned mechanical design in SW. That is definitely a feature I miss.

[mdavis22569]

@Cadmanto

is that the right link?  It's taking me to a Vault page  ... I was going to read it and vote ...

[philip.s]

@Anonymous, can you please send me a Private Message with the CER automated response you received asking for the attachments which linked to customererrorreport@autodesk.com?

[Cadmanto]

Sorry Mike, I have no idea how that link happened.

Try this one.

https://forums.autodesk.com/t5/inventor-ideastation/inventor-rx-tool/idi-p/3798589

Try this one.

If this solved your issue please mark this posting "Accept as Solution".

Or if you like something that was said and it was helpful, Kudos are appreciated. Thanks!!!! 

     

[mcgyvr]

---

@Cadmanto wrote:

https://forums.autodesk.com/t5/inventor-ideastation/inventor-rx-tool/idi-p/3798589

Try this one.

---

Voted !!!

[philip.s · Accepted solution]

Hello!

Following up on this one, the customererrorreport@autodesk.com is actually used for CER roundtrip notifications to inform customers of available patches/updates when a crash report is sent in.

This email box, while automated and not monitored as shown below recently reached its capacity and hence the bounceback error.

[Anonymous]

Thanks!
I am not sure how I grabbed the wrong email, but that was the problem!