Current display driver stops responding

[Anonymous]

While working in Inventor 2016, my screen went black momentarily, then this dialog box came up. Do I need to be concerned? Do I need to adjust something?

I did save my documents, and I think I have had this happen before, but it's been a while.

I asked my IT, and they said another team member had a similar instance recently, and why don't I ask Autodesk? 

Any help would be appreciated.

Thanks,

Pat

[Cadmanto · Accepted solution]

Welcome to the forum.

I don't know.  I have had my screen on rare occasions go black, then come back stating something to the effect that the display was lost, then found and has recovered.  Nothing was closed or lost.  In my case.  I would make sure your drivers are up to date with the latest SP's.

If this solved your issue please mark this posting "Accept as Solution".

Or if you like something that was said and it was helpful, Kudos are appreciated. Thanks!!!! 

     

[Anonymous]

Thanks Scott.

Makes me think this is not too much out of the ordinary. I'll check the drivers.

[Anonymous]

I have this exact same issue. Absolutely no idea how to solve it. It has only started recently, but it now happens every single time I extrude.

[Anonymous · Accepted solution]

@Anonymous,

If it makes you feel any better, I did update drivers, and seems to have disappeared.

Don't know if it was the drivers or what, but I haven't had any issues since then.

[Anonymous]

I appreciate it. Updating drivers now.

[Anonymous]

btw...welcome to the forum. It's a great resource.

[Anonymous]

Appreciate it.

Unfortunately, I updated the drivers and reinstalled Inventor 2018 and I am still getting display driver crashes. I have over 300 hours in this install on this hardware and this problem just started. I am running an i7 8700k and a Nvidia 1080Ti. I know that this isn't a supported card, but I don't think that is the issue because of the amount of time I have already spent using it without issue. I think maybe there is a driver compatibility issue that has been introduced with either a recent Nvidia driver update or Autodesk Inventor update or both.

[Anonymous]

Frustrating, I know.

I'm not aware of any issues with configs you mentioned, but lets see if others might weigh in.

[johnsonshiue]

Hi Gregory,

The behavior does sound like hardware related. Your machine has a dedicated graphics card. But, it does not mean Windows is using it to run Inventor. Please share your hardware profile with us. Start Inventor and open a part. Go to Tools -> Application Options -> Hardware -> Diagnosis -> paste it to a text file or an email and send it to me directly (johnson.shiue@autodesk.com).

Many thanks!

[kelly.young]

Hello @Anonymous I see that you are visiting as a new member to the Inventor Forum.
Welcome to the Autodesk Community!

Here are a few links that might give you more ideas of where to investigate:

Disabling nVidia Optimus & Perform Clean Install

Autodesk Software & Activation freezing on Laptops with Geforce GT series cards

Hardware: Switchable Graphics AutoCAD resolution error.

Please select the Accept as Solution button if a post solves your issue or answers your question.

[Anonymous · Accepted solution]

Here is the diagnostics log:

This Direct3D graphics driver is Microsoft WHQL certified
Graphics Hardware Description:
NVIDIA GeForce GTX 1080 Ti

AIRViz Device Manager \ VirtualDeviceDx11
Feature Level 5_0
Conservative Mode
Optimized Software Renderer
OGSScene.dll

Graphics driver file C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll is version 23.21.13.9101
The display is using 32-bit color

Inventor Version:

Build: 227, Release: 2018.2.3 - Date: Tue 01/16/2018
64-Bit Edition - 131072.00 GB

Loaded Inventor Add-Ins:

Assembly Bonus Tools
Simulation: Dynamic Simulation
Simulation: Frame Analysis
iCopy
Electrical Catalog Browser

System Information:

Operating System: 64-bit Microsoft Windows 10 Pro (Build 9200)
Language: English
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 0606
Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (1 processor, 6 physical cores, 12 logical cores)
System Memory: 15.940 GB RAM

Graphics Device Information:

Renderer: SW
Manufacturer: NVIDIA
Chip Type: GeForce GTX 1080 Ti
DAC Type: Integrated RAMDAC
Graphics HW Memory: 10.866 GB
Display Mode: 3440 x 1440 (32 bit) (120 Hz)

Graphics driver file: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll
Driver file version: 23.21.13.9101
Driver Date: 23 February 2018 0:00:00 UTC (Coordinated Universal Time)

Direct3D Graphics Device Information:

Adapter Description: NVIDIA GeForce GTX 1080 Ti
Vendor ID string: 0x000010de
Device ID string: 0x00001b06
VendorID: 10de
DeviceID: 1b06
SubSystemID: 66963842
Revision: a1

Direct3D 10 / DXGI System Information:

Dedicated Video Memory: 10.866 GB
Dedicated System Memory: 0 MB
Shared System Memory: 7.970 GB

DxDiag System Information:

Operating System: Windows 10 Pro 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 0606
Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
System Memory: 16384MB RAM
Page File: 9818MB used, 8936MB available
DirectX Version: DirectX 12
DxDiag Version: 6.02.16299.0015

DxDiag Graphics Device Information:

DirectX Version: 12.0
DDI Version: 12
DDI Version Number: c
DxDiag WHQL Level: 0
Driver Signed Valid: True
Driver Signed: True
Manufacturer: NVIDIA
Chip Type: GeForce GTX 1080 Ti
DAC Type: Integrated RAMDAC
Revision: Unknown
Graphics HW Memory: 19288 MB
Display Mode: 3440 x 1440 (32 bit) (120Hz)

Graphics driver file: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_048172e9d7cc483d\nvldumdx.dll
Driver file version: 23.21.0013.9101
Driver Date: 2/22/2018 7:00:00 PM
WHQL Level: 1

Inventor Options Information:

Options = 0x00000000
Warning Options = 0x00000000

Graphics driver log information:

1) My particular chipset auto-disables iGPU the moment a dedicated graphics card is installed, but I went ahead and manually chose PCI-E from the graphics management tab of my BIOS.

2) I manually added Autodesk Inventor to the Nvidia Control Panel then > Manage 3D Settings > Program Settings > Autodesk Inventor > Power Management Mode > prefer maximum performance.

This seems to have corrected the issue for now. If it pops up again I will update.

Thank you all!