Can't launch 2019 or 2020

[donovandigital]

I can't seem to open 2019 or 2020. Occasionally I get an error about reregistration but generally it opens the loading screen and gets to about 25%-33% progress before closing without error. If the specific text of the error is needed I'll try to post it tomorrow but I can't guarantee because I haven't been able to reproduce it so far.

Is there perhaps a text log I could look at?

Many thanks in advance

Joe

[Xun.Zhang]

Hello @donovandigital,

How about click the NO in the reregistration error dialog?

Hope it helps!

[donovandigital]

The dialog doesn't come up anymore

PS - win10 enterprise x64 v1809 

Radeon r7 graphics 26.20.11015.1003 (release 05.09.2019)

EDIT: I ran inventor.exe /unregister as specified here https://knowledge.autodesk.com/support/inventor-products/troubleshooting/caas/sfdcarticles/sfdcartic...

and was able to reproduce the error. Note there is no "NO" option

followed by

[Mark.Lancaster]

@donovandigital 

Bring up task manager and check to see if Inventor.exe is listed there...

[donovandigital]

Nope, I even rebooted

[Mark.Lancaster]

@donovandigital 

Use the following steps to re-register Autodesk Inventor with your operating system:

1.  Exit Inventor if still running

2a.  Win 8/8.1/10: Select the Windows start button and type CMD (but do not hit an enter)

2b.  Win 7:  Select the Windows start button and type CMD in the search field (but do not hit an enter)

3.  When CMD or command prompt appears in the list, right mouse click and select run as admin

4.  When the command prompt appears, navigate using dos commands to C:\Program Files\Autodesk\Inventor <version>\Bin or where your Inventor.exe is located if you changed the default install location of Inventor.

In this example I'm navigated to my Inventor 2018 (exe) location.

6.  Type Inventor.exe /install.  

Wait a few mins and restart Inventor.   At this time you will not see anything occurring.  Don't panic.    However if you launch Windows task manager you can watch the Inventor.exe process (and see when it ends).

Does that resolve the issue?

[donovandigital]

Returns: 

Problems encountered while initializing the application.
String resource could not be loaded (and is missing?) for id d1 (error 0).

[Mark.Lancaster]

@donovandigital 

That message has been reported in earlier versions of Inventor related to a bad Inventor Design Data folder..  I wouldn't think in this case it would be related but I don't see anything else about this message.

@Xun.Zhang  your thoughts?

[donovandigital]

Yea if you're referring to the folder specified here I don't even have that