blacked out Part Window

[jfroome]

Hi Everyone,

Upon opening a new part window in Inventor 2020 The window is completely black. I can still interact with the window as if it was displayed properly however. I am running this on an Acer Laptop with the processor - AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx 2.00GHz. This system is running Windows 10. See attached picture of what screen looks like. You will notice i have been able to draw two circles in the window as in the thumbtag at bottom left.

Any help would be appreciated.

Jason

[mdavis22569]

What do you have for a video card ...? 

It's look like it's not going to be certified.... 

Are you able to get into your Application Options / Display and change the mode you're in? 

[LukasZygmunt]

Hi @jfroome,

Could you try  following: 

1. Run Inventor as administrator (by right click on the Inventor icon).
2. Create a new Windows administrator account and test it.

Thanks

[johnsonshiue · Accepted solution]

Hi Jason,

Please update the graphics driver. If you can choose, please install the CAD-oriented driver. Also, make sure all critical Windows updates are installed. Is Inventor running on the dedicated graphics card?

Many thanks!

[mdavis22569]

@johnsonshiue  seeing a lot of Intels cards lately this week causing issues .... not sure why.

[jfroome]

Thank you very much, i didnt even think to update the drivers. 

It is now working as intended.

Jason