AutoDesk account page not displaying properly.

[NigelHay]

I've just signed into my Autodesk account intending to download & install Inventor 2016. This is the first time I have used the account rather than the subscription centre. I can see the L.H. tabs with headings for 'All', 'Products' 'Services' etc. but there is nothing displayed in the R.H. side of the page which is where, I assume, I should find the links to downloads. Software is on subscription.

Any ideas anyone?

Nigel

Win7 64 bit & Chrome browser.

[DRoam]

Here's what my account looks like when I'm on the "All" tab (see attached JPEG). I don't own any subscriptions or licenses on my personal account, but this looks like where they might show up if I did.

[NigelHay]

I'm missing all of that R.H. side.

[DRoam]

Strange... even if you have "All" selected on the left?

[NigelHay]

Yes, tried all of the tabs.

[DRoam]

Interesting, sorry you're having this issue.

This page might be of help to you: http://knowledge.autodesk.com/contactus/downloads-upgrades/finding-download

If none of the help links provide a solution you could try the "submit a support request" link.

[NigelHay · Accepted solution]

This is odd, your link led me back to the account page so I signed in again & now everything displays properly. May have been a page glitch or the browser having a bad moment but it seems OK now. Thanks for your time.

Nigh

[DRoam]

You also might try using Internet Explorer or Firefox and seeing if they show up then.

Also, just making sure, the subscription belongs to your personal account, correct?

[DRoam]

Oh ok, great! My pleasure.

[DRoam]

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@NigelHay wrote:

This is odd, your link led me back to the account page so I signed in again & now everything displays properly. May have been a page glitch or the browser having a bad moment but it seems OK now. Thanks for your time.

Nigh

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^ You might mark the above post as the solution so others can see the your question is resolved.