I'm trying to install Alias Concept 2017 and I get the Window error code C0000094 during the Autodesk Self-Extract phase (Autodesk Download Manager).
The Window DB information is shown below.
Autodesk Download Manager has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: Autodesk_ALSCPT_2017_Enu_64bit_dlm_001_002.sfx.exe
Application Version: 4.0.19.0
Application Timestamp: 560ccae3
Fault Module Name: Autodesk_ALSCPT_2017_Enu_64bit_dlm_001_002.sfx.exe
Fault Module Version: 4.0.19.0
Fault Module Timestamp: 560ccae3
Exception Code: c0000094
Exception Offset: 00059554
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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any help would be appreciated.
Thanks
John Morrison
Solved! Go to Solution.
Solved by jbmorrisonjr. Go to Solution.
Just a heads up.. Nothing major.. You shouldn't reply to a forum posting using your email system. Granted you don't have a in-depth email signature but all that info gets applied in your posting.. Just come back to the forum and reply there..
Next thing.. I assume you used your Autodesk Account to download the software since Alias Concept 2017 is not on the Autodesk Virtual Agent. What method did you use, Install Now, Browser Download or Download Now?
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hello @jbmorrisonjr,
It seems like you maybe using the browser download via the Autodesk Virtual Agent already. If not try the download from there.
Have you prepared the system first.
Please attach a install log if you run into an issue.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hi Mark.
Thanks for the "reply" tip.
I use the only download mode available, Browser download. I was not able to change to any other type.
jbm
Hi.
Just so you know. I've tried installing on another machine and got the same error.
BTW, The error is while trying to extract the files to install from the downloaded packages. I'm not even getting to the installation portion. The two part downloaded files are damaged. I've downloaded them twice and have gotten the the same error while trying to run them. either one.
Thanks
John Morrison
Hello @jbmorrisonjr,
I understand you believe this is a download link issue but this error is a Windows error.
Please try reviewing the following information for common troubleshooting:
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Please Natasha.
With respect, I'm not that stupid. I didn't say it was a problem with the download link. It is a problem with uncompressing the downloaded packages!
the problem is either with the embedded program uncompressing the data or with the data itself and the program can't handle it. The DLM fails as soon as it shows a message that it is uncompressing the data.
I have downloaded many of your products many times and have not had this problem.
I'm running as administrator. The anti-virus software is turned off.
Are there any command line options that I can use to turn on debugging to help narrow down where the problem is?
jbm
Let me add this one additional piece of information.
I think it has to do with having multiple files. I just installed mudbox 2017 which uses the same autodesk self-extract version 4.0.19.0 with no problems. It is in a single file. Where Alias is in two files.
thanks
jbm
I've been looking more at the 94 error.. I've seen a lot of hits across many different applications but nothing really sticks out as what's causing it to occur. As a side note many Autodesk applications come in multiple parts and I've never seen this error before when it extracts all those parts. In addition we usually direct people to use the Autodesk Virtual Agent to resolve multiple installation issues. However this Alias version is not listed there which means the method you are using is the only way..
My concern is, I've seen issues when the parts being download do not matching the correct file size and odd things start happening with the extraction process. I'm just wondering if that's what your problem is.. Meaning Part 2 is not at the correct file size but I don't have any info related to Alias Concept so I can't compare file sizes with you. Also it may have nothing to do with the file sizes either and something else is going on.
Did you purchase through the Autodesk On-line store or through a reseller? If it was through a reseller have you contacted them.
I might suggest that you log a support case through your Autodesk Account or use some of the methods >>here<< to see if tech support can assist you. Also maybe the actual users have come across this and they can point you to a solution.
I don't want to sound like I'm given up but too me (and at this point), you are just spinning your wheels and getting nowhere. You need to seek other avenues to get you up and running and quite frankly I don't think there's anybody here that supports this forum can resolve this issue (meaning I have run out of ideas) or even perhaps uses this product.
Good luck and if you do find a solution please come back here and provide the information so others can benefit from it.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Thanks Mark.
I just opened a ticket. We'll see what happens. Thanks for the link also. Its a little hard to find things on the autodesk site.
You are right, browser download was the only option. also, the software is being installed on a machine with no regular internet access. The network is air-gapped. So this has to be a stand alone install. Once I get the software uncompressed, I can get it installed on the workstations that need it.
We work through a reseller and they have been made aware of the issues.
Thanks
John Morrison
Hi Mark.
Here was the solution (as silly as it sounds).
I had the downloaded files on a network drive. I copied them to a local 😧 drive and uncompressed from there. It worked correctly.
so the solution was to install locally. There must have been file path length issues.
Thanks
John Morrison
I guess I should've asked that in the beginning But I had assume you had them locally... Yes the download files/parts should always be located on a local drive/partition.
Well its good to hear that you are heading in the right direction.. My suggestion.. Accept you last reply as the solution so others can benefit from it.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hello @jbmorrisonjr,
I finally found a download for Alias Concept 2017 Windows 64bit, but it is still a Browser Download, that is the only method available. I have tested the links, extraction process and initial installation it worked fine. Please let us know if they worked for you. Fingers crossed.
Thank you.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
Hello @jbmorrisonjr,
Ahhh I see. Thank you for returning to the community with the feedback.
Natasha
Community Product Support Specialist
Helpful Links:
AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
I had the same problem with Revit 2018. I had downloaded them twice, once Virtual Agent and once from manage.autodesk.com account via Browser Download (download Manager kept crashing).
In both cases self-extract kept crashing with a Download Manager error.
I had been downloading to a *local* drive, but is was D:\Autodesk (on an SD drive).
I copied the downloaded files to my C:\Autodesk and the extract worked.
Nice that it worked, but ... really Autodesk??? ... that's plain stupid, can I bill you for the wasted time?
And why is the fickle Download Manager even involved in extracting already downloaded files?