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Installation & Licensing

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Windows 10 Creators Update | 3ds Max & Maya

432 Views, 0 Replies
04-19-2017 03:15 PM

Hello I&L community, 


I would like to inform customers of an ongoing issue regarding a Windows 10 “Creators Update” released last week that seems to be preventing the launch of 3ds Max and Maya.


In one case a uninstall and reinstall of Visual C++ Runtime Libraries, as outlined in this link helped.


Updating to the latest supported Visual ++ redistributable files is another recommendation.


Lastly, you can consider temporarily rolling back the update by removing it in your Control Panel. 



Natasha Laureiro

Community & Social Media Support Specialist

Helpful Links: Prepare your computer for download |  Autodesk Virtual Agent | Clean Uninstall 

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