We've received your request error

[licensingX4M2F]

We've received your request

Your request for an Autodesk Educational License has been received and is being processed. We will send you an email when your license details are available and your Autodesk software can be installed.
Our apologies for this delay.

Is any one else getting the above message when selecting software on https://www.autodesk.com/education/free-software/autocad-for-mac

[Mark.Lancaster]

@edv 

Are you sure that's the one Autodesk sent you?   It has nothing to do with clearing browser cache or etc.   This is an Autodesk AKN article I wrote to support the community.   Most likely Autodesk wouldn't reference that..   Perhaps you did see (but make sure to review it)..  😁

[licensingX4M2F]

@edv 

I did manage to get a response that there is an issue. so i guess we wait at this point. 

Vijay K (9/10/2019, 8:03:09 AM): We are facing some technical issue regarding the license generation. And, all the users are facing the same issue at present. So, our senior technical team is working to resolve the issue. We will get back to you once the issue gets resolved and get the confirmation from the team. We appreciate your patience.

[licensingX4M2F]

@edv 

@Anonymous 

I'm still receiving the same error what about you two?  Have you received an update on your Support tickets? 

[edv]

Yes, still the same error. I tried it a few times today.

My support case about the licensing issues hasn't been answered yet.

However, i got a reply to another question, from the same department.

That's strange.

[Anonymous]

Just tried again this morning, same error.

[licensingX4M2F]

@Anonymous 

@edv 

Good morning,

I checked this morning and still getting the same error message.

What about you?  

And have you received any update on your support tickets? 

Thanks

[edv]

Hello,

i got this reply today:

We apologize for inconvenience caused to you. Currently we are facing some technical issue with the system & the concern team is working hard to resolve it.

Till the time we request you to co-operate with us and be patient.

In other words: they can't say when it will be fixed.

My guess is that it will be their scheduled downtime for next Friday.

[Anonymous]

Thanks for the update, I've only heard back the other day from support with directions on how to request a license which is broken, I've replied to them twice since then about it not working but have not received a response.

[licensingX4M2F]

@Anonymous 

@edv 

Good morning,

This morning I was able to generate a Autodesk license and register it.

[Anonymous]

Nice! Thanks for the heads-up, it just worked for me too!

[edv]

Thanks for the info @licensingX4M2F 

Worked for me as well 🙂

[finncXMQKE]

I've been having this issue too when I try to download any of the education software. I tried contacting customer service and they told me their working on my issue, but it has been weeks since I've heard from them. Can anybody else help with my issue?