Users Unable To Use Civil 3D

[Anonymous]

C3D 2022

I have elevated privileges in order to be able to install C3D to my group's PC's. Everything went fine except for the machine sthat had 2021 on them - these were all problematic and required clean uninstall of all Autodesk products for the most part, restoration of C++ and .NET files then the installation of c3D 2022 would go and I can run the software.

There is one machine, though, that while I can run the app, regular users cannot. It flashes the configuring (for first use?) dialog with blue progress bar, then disappears. Acad.exe is not listed as a running process in Task manager.The dialog disappears too quickly to be sure of what it says. This would be the first use for these users.

The same users can log in to a different machine and run the app successfully, so it is apparently not an IT designated user privilege thing.

What could possibly prevent most users besides me from running the app?

[natasha.l · Accepted solution]

Hello @Anonymous, 

Thank you for sharing this helpful information. Based on the key points you have provided this is an isolated issue on the problematic computer system you mentioned. 

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@Anonymous wrote:

C3D 2022

There is one machine, though, that while I can run the app, regular users cannot.

The same users can log in to a different machine and run the app successfully, so it is apparently not an IT designated user privilege thing.

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The software needs Administrator rights during installation & at first launch after installation. Also set up the application to run as Administrator. All issues associated with the behavior you mentioned are outlined below: 

• What permissions are required for Autodesk software installation
• Unable to run AutoCAD as a restricted user (GPO)
• Unable to launch Autodesk Products as a restricted user

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.