Unhandled Exception

[Anonymous]

Version :2020

Tried Clean Uninstall and reinstalled the same , even tried lower versions like the sept 2019, tried loading in safe boot too .But it doesnt load up , or it crashes as shown in the image provided below .

Can i Get some help here? Please

[rishabh.bisht]

Hi @Anonymous ,

Sorry for the trouble. Could you please share your app log and web services log file?
You can find the instructions here : https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html

Also, could you please share the email associated with your account? I can check the crash error report on my side for more information.
PS: You can send me the email over direct message if you are not comfortable sharing it here in public.

[Anonymous]

dsakeegan12@gmail.com
I've tried uninstalling by using the "fusion_360 cleaner" and reinstalled
it back again, updated my pc drivers too ,why do i have the similar
problems .

[rishabh.bisht]

Hi @Anonymous ,

Thanks for sharing the email. I can see the crash error report on our end.

Could you please help with the following actions:
- Share the log files I requested in the message above.
- Perform a Manual Clean uninstall (NOT the automated uninstall tool) and reinstall Fusion.

Thanks!

[Anonymous]

Hi ,
I had earlier mailed the log files that you had request via gmail and
uploaded on autdesk community too .
if emails aren't viewable can you please forward me your email id through
which i can re-email the following as requested.

Thanks!

[rishabh.bisht]

Hi @Anonymous ,

Could you get a chance to perform a manual clean uninstall?

"Perform a Manual Clean uninstall (NOT the automated uninstall tool) and reinstall Fusion."

[Anonymous]

my email edsmilga@gmail.com

I am trying to install 3DS but it throws "unhandled error exception, terminating the app"

Could you please help me.

I have a student license. 

Only software I used from Autodesk before was Maya but I uninstalled it.