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Unhandled exception on startup of AutoCAD Mechanical 2021

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Anonymous
2050 Vistas, 5 Respuestas
‎01-11-2021 09:18 AM
‎01-11-2021 09:18 AM

Unhandled exception on startup of AutoCAD Mechanical 2021

Hi Everyone,

 

I've just been attempting to follow the Factory Design tutorials, however when I start AutoCAD I get the below unhandled exceptions error. After clicking continue and I try to select a FDU tool, this causes a fatal error: unhandled access violation.

 

I've uninstalled FDU and on startup there are no unhandled exceptions. After reinstalling the exceptions reoccur.

 

Any help would be greatly appreciated.

 

Many thanks

Peter

 

 

Application does not support just-in-time (JIT)
debugging. See the end of this message for details.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
   at Autodesk.Factory.AutoCAD.Addin.PaletteContainer.GetPaletteSet(WhichPalette whichPaletteSet)
   at Autodesk.Factory.AutoCAD.Addin.PaletteContainer.RestoreVisibility(WhichPalette[] paletteSetsToShow, Document doc)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at Autodesk.AutoCAD.ApplicationServices.Core.Application.raise_Idle(Object value0, EventArgs value1)
   at Autodesk.AutoCAD.ApplicationServices.Core.Application.OnIdle()


************** Loaded Assemblies **************
mscorlib
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----------------------------------------
Acdbmgd
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System
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System.Core
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----------------------------------------
WindowsBase
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----------------------------------------
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----------------------------------------
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----------------------------------------
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----------------------------------------
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************** JIT Debugging **************
Application does not support Windows Forms just-in-time (JIT)
debugging. Contact the application author for more
information.

 

 

 

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Mensaje 2 de 6
olegd.prod
Autodesk
en respuesta a: Anonymous
‎01-12-2021 12:53 PM
‎01-12-2021 12:53 PM

Thank you for reporting the details - these are very helpful!

Do you see any messages in the ACAD command prompt after you dismiss the 1st error? You may need to scroll up

Can you please follow these steps and attach the results:
1. Close all CAD programs that may be running
2. Create a file named ADSKFactoryDiagnostics.txt in %temp% (you can type %temp% into Windows Explorer and hit enter to find this directory on your machine)
3. Reproduce the issue
4. Close CADs
5. Gather files named ADSKFactoryDiagnostics-*.txt from your %temp% directory and share them with us
6. Delete files named ADSKFactoryDiagnostics*.txt from %temp%

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liqinomickey
Autodesk
en respuesta a: Anonymous
‎01-14-2021 09:55 PM
‎01-14-2021 09:55 PM

Issue reported as FDS-13976



Mickey Li
Product Manager
ACS Docs Platform feature team
Autodesk, Inc.
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Mensaje 4 de 6
Anonymous
en respuesta a: olegd.prod
‎01-18-2021 02:30 AM
‎01-18-2021 02:30 AM

Good morning,

 

Apologies for the delay in replying, I didn't receive any notifications.

 

I've attached the diagnostics file. 

Below appears in the command prompt history.

Command: FACT_StartUp
Unknown command "FACT_STARTUP". Press F1 for help.

 

Many thanks

Peter

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liqinomickey
Autodesk
en respuesta a: Anonymous
‎02-18-2021 09:45 PM
‎02-18-2021 09:45 PM

Hi @Anonymous 

 

We found what might caused the fatal error but didn't get why that cause ever happens. So we cannot reproduce the issue. We are seeing the factory design version is not up to date. Would you please patch the Factory Updates from Autodesk Desktop Application. (The latest version is 25.1.1.9. which is available by FDU2021.1.1) Thank you,

And then see if it repairs the issue. Thank you.

Factory Design Version: 25.0.0.37

 



Mickey Li
Product Manager
ACS Docs Platform feature team
Autodesk, Inc.
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liqinomickey
Autodesk
en respuesta a: Anonymous
‎05-21-2021 02:40 AM
‎05-21-2021 02:40 AM

Hi @Anonymous ,

 

FDU2021.1.2 is live in Autodesk Desktop Application and this issue FDS-13976 should have been fixed. Would you please install the hotfix and try again? Thank you. Have a nice day, sir.



Mickey Li
Product Manager
ACS Docs Platform feature team
Autodesk, Inc.
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