Unhandled exception on init

[Anonymous]

Hello, 

I am trying to install Autodesk Inventor and AutoCAD on a newly installed Windows 10 Pro OS. Inventor works fine, but when I open AutoCAD I get a window saying "Unhandled exception on init" and the software crashes, so I need to kill the process from the Task Manager. 

I have tried to uninstall and reinstall it again (both by uninstalling only AutoCAD and all the Autodesk software). I also tried to uninstall everything and install AutoCAD 2018, and then I would get the same error, but after accepting I am able to use the software. 

I have also tried to uninstall all Autodesk software by following all the steps here: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/When-I...

Then I have reinstalled AutoCAD and Inventor 2019 and again, Inventor works but AutoCAD doesn't. 

Is there anythin else I can try?

Thank you in advance. 

[natasha.l]

Hello @Anonymous, 

Customers have been reporting this error message related to Windows updates. You want to be sure your Windows OS is up to date, with a successful install & that you have applied the latest application updates after installing. Please review this article with the troubleshooting suggestions for this error. 

Customers have reported issues with unsuccessful installs of Windows Updates so be sure it goes smoothly. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hello @natasha.l,
Thank you for your help. I have checked and my Windows 10 is up to date. I've updated AutoCAD to the latest version but the problem is still there.
Is there anything else I can try?
Best,
Adrian

[natasha.l · Accepted solution]

Hello @Anonymous , 

Try the last suggestion in this article adjusting the clock & region. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hello @natasha.l ,

That solved the problem. Thank you for your help!

Best, 

Adrian

[natasha.l]

Hello @Anonymous, 

No problem, happy to help. 

[Anonymous]

Hello,

I am testing the Windows 10 1809. I am receiving this massage in any windows region setting configuration if it is "mixed".

i.e If I use Language ( different location )  then I receive the DLL exception

English ( Switzerland ) 

If I reverse to English ( United Kingdom ) if works like charms.

Do you know if this bug is already known ?
Do you know if there will be an Hotfix ?
Removing 1809 or move everyone to UK are not valid option... 🙂

thanks

[Anonymous]

Hi,

Is there a more permanent solution?
I've downloaded all the updates I have found (WIN10 and Autodesk).
I would like to change back to my previous region adjustments.
(If I do so, it crashes again)

TNX