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Unable to Sign In through Autodesk Access

mauboteroworks
Observer
Observer

Unable to Sign In through Autodesk Access

mauboteroworks
Observer
Observer

Hi,

 

Yesterday I was working normally and out of nowhere Maya stopped working saying that it can't identify my license. I do have an active license, and I checked in the Autodesk website but for some reason Autodesk Access logged me out and now I'm unable to sign in again for Maya to recognize my license.

 

I had gone through every forum I could find on the topic and tried every solution including (but not limited to) uninstalling and reinstalling every software of Autodesk, disabling my firewall, and clearing cache in the web browser. Nothing works and I'm feeling very frustrated because I need Maya right now because of my work. I will attach the image of what I'm now seeing, but please don't suggest me to reinstall everything again (I already did it twice). 

 

Is there a problem with the new update of the licensing softwares that I'm not aware of or the servers of Autodesk are having issues? I'm not finding any answers to those questions on the web and my last option was to come here for answers. 

 

Thanks!

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mdavis22569
Mentor
Mentor

Is the software showing in your account Portal? 

 

If so, I'd make sure you have access to all of the required URL's for licensing access / verification.

 

I'd look at this tool, and the Connection tab:

 

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html


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Mike Davis

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