Unable to download Autodesk products for student

[Anonymous]

Hi!

I am a student studing in VIA University College, Denmark. We are using Revit 2016 for our classes which you have made free for students. Although after registrating my account here and tried to download your software, I encouter this:

We're sorry we cannot provide you with your license details at this time.  

Possible solutions

1. Wait a few minutes and try again.
2. Use the Download button to download and install your software, and use it in "trial mode" for up to 30 days. Return to this page before the trial period ends to obtain your serial number by re-selecting your product's version, language, and operating system.

Right now I just downloaded the trial version, but it runs out in 30 days.

[Otto]

Hello oskar.rei and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

If the link(s) helped resolve your issue, please reply with the steps taken and accept your post as a solution so that others can benefit from the information.

If not, please reply with additional details so that other community members can assist. Details may include relevant screenshots, error messages, system specifications, browser type, or any other information that you think may help.

[JDMather]

Simply run in trial mode while you wait for your personal Serial Number to be generated.

So simple.  So logical.

(see instruction #2 in the post that you posted)

[Anonymous]

OK, now trying after 13 days, it stills shows the same error, and 17 trial days are left.

Is there anything I can do?

[JDMather]

Try here

https://autodesk.zendesk.com/anonymous_requests/new