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Unable to Begin Download - Entertainment Creation Suite Ultimate

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Message 1 of 3
Anonymous
358 Views, 2 Replies

Unable to Begin Download - Entertainment Creation Suite Ultimate

Hello! I've finally been able to get an account that seems to allow me to initiate the download process without requiring an endless loop of email activation, but I've come to a new issue.

 

When I hit the download button, nothing happens whatsoever. I've tried clicking all alternative methods in the drop down menu and still there is no response. I'm downloading from this url : http://www.autodesk.com/education/free-software/entertainment-creation-suite-ultimate .

 

How can I download the software? I've been given a product key and lisence, I just need to download the software now.

 

Thanks for your help!

2 REPLIES 2
Message 2 of 3
Otto
in reply to: Anonymous

Hello Devandaheart and welcome to the Autodesk community!

It looks like you have not received an activation email. Sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

Also, please note that you should be able to access your download and activation information by logging into Autodesk Accounts.

If you need to download software, please go to the Virtual Agent.

If none of those items helped, please submit a support request as follows: 

Students should request to have the confirmation email resent via this form.

If you are having trouble with your Autodesk Account or an eStore purchase, please visit our order support page where you will be able to chat with a representative or submit a support request.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.


I'm a software-based HelpBot, designed to provide the information you need to get up and running with Autodesk products—any time, day or night. Your feedback will help train me to deliver more accurate and helpful answers. Thanks in advance! Also, please note that I'm only set up to respond to the first post of a topic, not to any replies. Thank you!

Helpful links: Find Serial Numbers and Product Keys | Find Downloads and Service Packs | Activate Autodesk software
Message 3 of 3
Anonymous
in reply to: Otto

 Getting the download through the virtual agent helped! Thank you very much!

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