Unable to activate AutoCAD 2012

[brianc]

Greetings,

I have been working for a while trying to get my AutoCAD to activate. The serial number is correct as well as the product key. 

When I click, "Connect now and activate! (recommended), it displays the following screen

I have submitted numerous cases with AutoDesk in an effort to resolve this problem, but they never contact me for resolution.

Thank you in advance for everyone's help!

Brian

[Otto]

Hello brianc and welcome to the Autodesk community!

If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

Also, please note that you should be able to access your download and activation information by logging into Autodesk Accounts.

If you cannot access software in your account and need to download it now, please go to the Virtual Agent.

If none of those items helped, please submit a support request as follows: 

Students should request to have the confirmation email resent via this form.

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[Mark.Lancaster]

@brianc

Welcome to the community..

Unfortunately, this is mainly a peer to peer network where users are assisting other users like yourself.  We have no access to your information and/or troubleshoot issues related to your serial # and/or your Autodesk Account.

But the message really states your serial # is most likely no longer active.  Just because you have a serial # doesn't mean its still active.  Its all based on the history of it..   Contact the Autodesk Activation/Registration team..

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AUTODESK LICENSING & ACTIVATION TEAM CONTACT INFO

• Ask AVA (Autodesk Virtual Agent) in English: Online

• Phone: (866) 681-4359

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