Trouble Activating Maya 2020 Student Software on Mac OS

[ebujnoch]

Hi!

I just downloaded Maya 2020 a few days ago and I haven't been able to activate my student license software after I downloaded it onto my Mac Laptop. Originally, I was prompted to click on single or multiple users but now I am only given the multi-user or enter serial number option. I did not receive a serial number when I requested the program and I am only a single user on a student license. 

Any help will be greatly appreciated!

[natasha.l]

Hello @ebujnoch, 

It is recommended that you install the latest ALS update before installing the application. You can try to install it after the fact & see Autodesk Licensing Service Update & Single Sign On Component (2020 & up). Then restart the computer and test the product. If the issue persists continue on to option 2 (Windows) or (Mac).

If it doesn't seem to correct the issue then uninstall the application & reinstall it again. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[ebujnoch]

Hi Natasha!

I did both the Autodesk Licensing Service Update and the Option 2 Mac choice you listed and restarted the computer both times after each download. I didn't do Single Sign On Component because it appears that is only available to Windows machines. The only change I am seeing is that the interface is different from the pop up I received earlier today when I try to open up Maya. I attached an image of what I am currently seeing below.

I also uninstalled Maya 2020 (dragged all 2020 related folders into the trash) and re-downloaded Maya 2020 and I am still having the same issue where it is asking me if I am a multi-user or to enter in a serial number. 

[Anonymous]

Review this: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/No-Let...

[natasha.l]

Hello @ebujnoch, 

Sorry to hear you are still having issues, but there is an AdSSO update for Mac, please follow the steps again.

I have copied them below: 

Update the Autodesk Single Sign On Component

1. To download and update the Autodesk Single Sign On Component, follow the steps highlighted here: Autodesk Single Sign On Component (AdSSO) Update for 2020/2021 MAC OS product versions.
2. Then reboot the system & test the application.. If the above steps did not help, see below for more advanced workarounds:

Reinstall the Autodesk Desktop Licensing Service

1. In the Finder, click Go > Go to folder... and type /Library/Application Support/Autodesk and then click Go.

2. Rename the folders AdskLicensing and AdskLicensingService to AdskLicensing.old and AdskLicensingService.old.
3. Open the Terminal from Finder > Go > Utilities > Terminal.
4. Type or copy-paste the following command: 

   sudo chmod -R 777 /Library/Application Support/Autodesk

Note: The Terminal will ask for your account password. Typing will show no characters. This is normal. Type the password and press Enter/Return.

5. Uninstall the Autodesk software. For example: AutoCAD for Mac 2020 has /Applications/Autodesk/AutoCAD 2020/Remove AutoCAD 2020.

6. Reinstall AdskLicensing with the latest licensing update, following these steps:
   1. Close all Autodesk applications.
   2. Download Autodesk Licensing Service 10.1.1.66 installer.
   3. Decompress the downloaded file by double-clicking on the downloaded compressed .tar.gz file.
   4. After extraction, the following four files will be there:
      • AdskLicensing-10.1.1.66-mac-installer.pkg
      • adlmflexnetserverIPV6.pkg
   5. Double-click each of these and follow instructions to install.
7. Install the Autodesk software again.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[ebujnoch]

Hi Pola_S,

Thanks for your response! However, I am having trouble following all of the steps listed in that link since most solutions are for Windows but I have tried using different internet sources (wifi and mobile network). I also don't have the wire fall enable at the moment so that shouldn't be causing an issue. Really having a tough time trying to download this new version of Maya (have downloaded 2016 and 2018 this Mac already in the past). I am teaching a Maya course so I really need help as soon as possible. 

[ebujnoch]

Hi Natasha,

Thanks for your reply. I tried the first option (Autodesk Single Sign On Component (AdSSO) Update for 2020/2021 MAC OS product versions.) which I believe I have done before a couple days ago and the single user version still didn't show up when I opened Maya. Shut down my computer and everything before opening the program.

I also tried the more advanced option for Macs (Reinstall the Autodesk Desktop Licensing Service) but once I got to the point where I copy and pasted the command in the terminal I was getting an error saying that the file or directory did not exist (path path should be correct when comparing to my own network file path). I tried skipping ahead to Step 5 but I couldn't find a Remove Maya 2020 file/option anywhere. I did try to use this (Autodesk Licensing Service 10.1.1.66 installer.) but only one of the packages would install on my computer. 

[natasha.l]

Hello @ebujnoch, 

You mentioned a The Note  included under step #4 mentions having to provide your password, for permissions access. Where you asked for a password, what does the Terminal respond with? Or just try again it may just be a typo running the Mac chmod tool. 

---

@ebujnoch wrote:

"I copy and pasted the command in the terminal I was getting an error saying that the file or directory did not exist (path path should be correct when comparing to my own network file path)."

---

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[ebujnoch · Accepted solution]

Hi Natasha,

I did some digging and the link in one of your replies for a Mac Single Sign On Component was for windows. After a little bit of searching I found this update:

https://knowledge.autodesk.com/support/autocad-for-mac/troubleshooting/caas/simplecontent/content/au...

and then updated my Mac to High Sierra 10.13.6 and then that seemed to work! Once I restarted my computer I had the Autodesk Sign In option and was able to log in using my account to activate it.

Thanks!

[dcm357]

Lady, your instructions don't make any sense. He's asking for help for Maya 2020 on a Apple Mac & you keep send him Windows PC instructions to a completely different software. Your advice is non sensical.