Hello,
We've installed Autodesk Maya 2024 [Autodesk_Maya_2024_2_Update_Linux_64bit.tgz] on our HPC LINUX cluster with RHEL-8.6 OS.
The maya software is not working due to to licensing error:
$ /usr/autodesk/maya/bin/maya
maya: Autodesk MAYA 2024
A licensing error occurred that Autodesk systems were not able to handle for you. Please contact Autodesk Customer Support for help in resolving this error.
The default location for log files to help diagnose the issue is:
"/usr/tmp/MayaCLM-24-11-2023.log"
The Log file: "/usr/tmp/MayaCLM-24-11-2023.log" says that it's not able to connect Agent as below:
2023-11-24 04:39:53: ====== BEGIN MAYA CLM LICENSE DIAGNOSTICS (level 2) ======
2023-11-24 04:39:53: INFO: MAYA VERSION: Autodesk MAYA 2024.2
2023-11-24 04:39:53: INFO: Desktop Licensing Runtime Version: 7.4.2.47
2023-11-24 04:39:53: INFO: Desktop Licensing API version in Maya: 7.4.2.47
2023-11-24 04:39:53: INFO: initialize: GetInstance (Success)
2023-11-24 04:40:53: INFO: Received LicenseUpdateCallback for Maya 2024 (ADLSDK_UPDATE_REASON_LICENSE_UPDATE): NOT Authorized
2023-11-24 04:40:53: ERROR: Error Information: Maya 2024 : timed-out after 30.0 sec(s) waiting for Agent to connect
2023-11-24 04:40:53: ERROR: adlsdkAuthorize returned with error code: ADLSDK_STATUS_LICENSE_CHECKOUT_ERROR
2023-11-24 04:40:53: ERROR: checkinLicense: unable to release authentication handle
2023-11-24 04:40:53: INFO: shutdown: normal exit
Tried to register the product with below command:
$ sudo /opt/Autodesk/AdskLicensing/Current/helper/AdskLicensingInstHelper register -pk 657P1 -pv 2024.0.0.F -el EN_US -cf /var/opt/Autodesk/Adlm/Maya2024/MayaConfig.pit
But still it's not working.
Please let me know how to resolve this error.
Thanks.
