''There is a problem with the software license'' error

[Tomnatsh]

Hi,

Im having a problem with Revit and 3DS that I get the error ''there is a problem with the software license''.

This happens at startup after I click to sign in with my Autodesk account.

I've seen other people having this issue but none of their fixes works for me.

I have a m1 MacBook pro with parallels to run Revit and 3DS. Initially, the software worked fine but after a week this error came. Possible I've updated something that caused the error.

I've tried a clean uninstall but that does not solve it. Also, the softwares still work on my old laptop.

Does anyone have any idea/suggestion?

[pendean]

https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/There-...

[Tomnatsh]

Yes i've tried this but it didn't work...

[pendean]

>>>... the software worked fine but after a week this error came...<<<
Spend some time to find out what changed on your system and report back please.

[Tomnatsh]

Not much actually, possibly i've updated some stuff through Autodesk....

I've even reinstalled windows to make sure all the setting are reset but the problem still exists

[renny_bossu]

Hi, 

I've got the same issu after upgrading 3dsmax 2021 with the last security fix release two days ago.

Before upgrading, everything was fine... of course.

I tried all the advices found on autodesk website, it gave no result.

Before erasing all the autodesk app, and try to re-install again, is there an autodesk app cleaner which can help to erase anything on the system and Windows registry? I read it was useless to re install if the system keeps corrupted software keys.

Another question: I don't know why, but my system (win 10) can't reach anymore the update service since a very long time (the last update was in december 2020).  Could this be the cause of this max license verification crash?

Thank you for your help.

[pendean]

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@renny_bossu wrote:

... I don't know why, but my system (win 10) can't reach anymore the update service since a very long time (the last update was in december 2020).  Could this be the cause of this max license verification crash?

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Looks like you need to take your PC to a repair shop.