The system has encountered a problem. You may try again in a while, or submit this registration request directly using the Customer Service link. (201)

[kharkiv.arch.school]

Good afternoon! Yesterday and today I periodically experience failures (see screenshot) with the activations of an educational licenses. This problem concerns all Autodesk products that are activated using a serial number. When will such online activation work correctly again?

The problem occurs on different PCs and different ISPs! Can you confirm that the activation servers are working correctly at the moment? Thank You!

This old solution does not solve the problem:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Processing-error-w... 

[jansenk]

That's great thank you!

[princl]

The same problem here! We are not able to activate our educational licenses. Support didn't help me. 

[kharkiv.arch.school]

@ChrisMitchell01 

What are the terms for restoring the functionality of activation servers?

[jeremy_goh]

It's the same problem with perpetual licenses, can't get them to activate.

[kharkiv.arch.school]

Activation, I see, earned! 🙂 ✌️

[DarrenP]

according to Autodesk activation is operational

https://health.autodesk.com/history?filter=zgxpx49hjjt4

[jansenk]

@DarrenP We are well aware of what that website says. Unfortunately its either wrong or the function of educational licensing uses different servers... They said they can reproduce the issue in house..

[kharkiv.arch.school]

The problem is already solved, check it out!

[jansenk]

Hey well something got fixed I have a successful registration this morning!

[hschaefferAUTO]

Same here! Good to go again, THANK YOU!

[semert]

It is not 100% fixed. Usually, when generating a license file for a server, it will follow up with an email. We are getting no emails along with activation. Also, is anyone else having the issue of the newly activated software titles not showing up on Manage.Autodesk.com where we can create custom installer packages?

I specifically cannot get AutoCAD to show up there.

[mwittsto]

Same issue here, the register once webpage does appear to register the product but it does not show up under custom install - network --- I do think it takes 24 hours to show but we will see on Monday....

[semert]

Ah, OK. I did not remember it taking that long last year. Geez, I need to knock this out. I have two months to completely refresh all of our labs and getting through all of the engineering software is always such a hassle.

[ChrisMitchell01]

Thanks for confirming that the initial activation is working now. A quick status update on all this:

1. A workaround was put in place overnight to enable the initial serial number/license activations to proceed.

2. The email confirmations are still not being sent out - this cause is understood & work to resolve this is in process. If this confirmation information is important to your workflow please reply further here.

3. The issue with the activated serial number info not being passed back to your account for deployment creation from manage.autodesk.com is under investigation.

I'll provide updates as I hear more from the team.

-Chris

[semert]

@ChrisMitchell01   Thanks for the update!!

[ChrisMitchell01]

@ablackburn  - Could you please recheck your account in manage.autodesk.com to see if your products are available?

There may still be a difference between standalone activations vs network licenses.

Thanks

Chris

[ablackburn]

@ChrisMitchell01 - Thanks for the last update and working on this. Seriously appreciate the help.

I just checked. Revit 2024 shows up under 'All Products and Services'. If I go to the classic view, I am able to see the multi-seat standalone serial number we were issued. However, if I go to 'Custom Install' to create a deployment, I do not see Revit 2024 listed under the license type 'serial number'.

[ChrisMitchell01]

OK Thanks for confirming that issue is still there. Under further review/discussion...

-Chris

[ChrisMitchell01]

@ablackburn - are you in a position to retry your Install Now deployment workflow again now? You might need to log out of manage.autodesk.com & open a new browser & retry.

For anyone else reading this, the Install Now deployment issue still requires a manual workaround to be performed by our Product Support team.

Thanks and apologies for the inconvenience,

Chris

[mwittsto]

I have time to test this if the other dude doesn't 😉 @ChrisMitchell01