The endless loop

[morle2mm]

So my account expired, ironically i think today. But we are not on this project in my class and I made my account a little early and whatever 30 day free trial i was given expired. However, I was able to get approved for the education license again. When I go onto the platform, a prompt in the corner pops up to tell me I am now eligible for that account, so when I click the prompt and follow the instructions, which is to close out of the app and reopen it, so I get out, close the app like it's not running. I have even tried signing out of my account and quitting the app and I get the same endless loop of the account where it's never refreshing to what it says I am able to access. 

Please help for I am going to get behind. 

I look forward to hearing your feedback

[natasha.l]

Hello @morle2mm, 

I can offer guidance on how to regain access, otherwise I would reach out to the educational team for expert support. 

The process to regain access is as follows: 

To renew access:

1. Make sure you are still eligible for educational access by reviewing who is eligible.
2. On the Autodesk Education Community website, sign in to your account.
3. Click Renew Now in the personalized banner notification.
4. Once you confirm your eligibility, your access will be automatically extended for another year. Any product subscriptions that you hold will also be automatically extended for another year.

To restart access:

If your access has already expired and you are still eligible, you can restart your educational access.

1. On the Autodesk Education Community website, sign in to your account.
2. Click Restart Access in the personalized banner notification.
3. Once you confirm your eligibility, your access will be automatically extended for another year.
4. Once you've renewed or restarted access, there's no need to download a new version of your installed software unless you want the latest version.

*If you have conducted these steps and run into any issues reach out to the Educational Support Team for further assistance. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.