I have Building Design Suite Premium on a maintenance plan through 2018. I installed it on a new computer several months ago and, at the time, it appeared in my Autodesk Account on the Products&Services page. I hadn't looked at the account for months but when I checked this week the Suite was missing. No elements of the suite (like AutoCAD or Revit) appear there either. It does show a bunch of free add-ons and some products like Insight 360 with the caption "Included with contract". I heard Autodesk was moving away from suites but is this the reason it is no longer shown? Any idea on how to fix this would be appreciated.
Solved! Go to Solution.
Solved by Rowena. Go to Solution.
Welcome to the community...
What you're seeing is just the cloud services that your subscription is entitled to. Many users when they access their Autodesk Account see this and only see this. First of all you haven't lost anything so don't worry about that.. I even get it occasionally too.
In addition since I don't know where you are located, many Autodesk users were experiencing Internet outages yesterday here in the US and odd things were happening to some when they got onto the Autodesk site.
Anyhow here's a few suggestions for you to try:
1. If not already access your Autodesk Account using Firefox or Chrome (over IE).
2. Make sure you are not using Microsoft Edge.
3. Clean out your Browser History and Cache.
4. If its automatically logging into your Autodesk Account, log out and log back in.
Report back on your progress and hopefully the tips above will be of some assistance.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
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Thank you for those suggestions. This suite used to be licensed to another company that is now defunct. I had it transferred to my company and extended the expiration date. Although it was in my account months ago, Autodesk may have mistakenly reassigned it to the previous company and their old account. I will contact my reseller next week and ask them to look into it (these things always happen on Friday afternoon).