Announcements

Starting in December, we will archive content from the community that is 10 years and older. This FAQ provides more information.

Subscription purchased but not available in account even after 4 days.

mmenviro
Observer
Observer

Subscription purchased but not available in account even after 4 days.

mmenviro
Observer
Observer

Hi, 

 

I purchased Autocad LT  desktop subscription 4 days ago and have still not recieved a serial number and is not available for download from 'my account page'. 

 

Here are the details of the order: 

 

Order number

 

379541563639

Order date

 

2 September 2021

Merchant of record

 

EFulfilment Market Services Private Limited

 

payment has been made. 

 

any help would be greatly appreciated as i need this to enable me to continue with my work tomorrow. 

 

Thanks,

Prashant R

Reply
Accepted solutions (1)
498 Views
1 Reply
Reply (1)

natasha.l
Alumni
Alumni
Accepted solution

Hello @mmenviro

 

I am sorry to hear that, I have reviewed your account details there does seem to be an account issue the product downloads are not available.

Please reach out to post purchase Customer Support, they have the ability to fix Autodesk account issues. 

 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

0 Likes