Student verification problem (i click confirm(verify) and nothing happens)

[ide00056]

hello autodesk community

I am trying to confirm that i am a student but when i click "Get Started" and it shows me,my information and i need to click confirm(i've seen it as verify to videos) it does not happen anything and i cannot continue with my verification and therefore i cannot confrim my account..I have the documents but i cannot get to the point that you sent them.

+i am an eligible student from an eligible university

+i have indeed filled correctly my information in the blanks and i am above 13 years old

+i have tried many times over many days span 

+i have contacted support(they responded with nothing yet)

+if i click many times confirm(verify) trying if anything does happen it pops up a message saying "Apologies for the delay. The verification system is currently experiencing a problem. We’re working hard to resolve the issue. Please try again later."

all this happens after the creation of my account with no problem and the problem is when i am trying to confirm

my eligibility

thank you and kind regards 

to all the autodesk community

[pendean]

Only EDU Support and the folks at SheerID can help you: https://www.autodesk.com/education/support/edu-contact-us-form

[ide00056]

thank you for your reply 

i have already contacted autodesk as i have written above,i havent reached sheerid yet to not complicate things but surely i will.

have you encountered this problem before by anyone ?

[pendean]

Every EDU applicant every day (and every hour) reports your issue and is always directed to contact EDU support and SheerID to resolve their verification/EDU Licensing issues.

Look around this forum.

[Anonymous]

I have the same problem, and all my classmates as well...

[XKRIM063]

Did anyone managed to solve it?

[19FHoweFJLMD]

I have this problem as well. 

[LeoWarren-EDU]

Hi @Anonymous, @19FHoweFJLMD, @ide00056 and @XKRIM063,

I'm sorry for the disruption caused here, we're aware of an issue and our education team is working on a fix.

Please reach out to education support so they can investigate further.

[mdavis22569]

@LeoWarren-EDU 

I know it's not your fault 

On that .. man you'd think after the last few years of issues like this, they'd get this resolved or change it...