Student licence won't appear on site

[Anonymous]

I'm having an issue getting my student licence for 3ds max 2017. I have all the information to qualify, but this appears every time I try to get a licence. I know my school uses 3ds max 2016, but I don't know if that is the reason why I can't get a student licence for 3ds max. And I checked and saw that I can't choose any version earlier than 2017, so I don't know what this pop-up means or what to do to fix it or work around it.

[Mark.Lancaster · Accepted solution]

@Anonymous 

Welcome to the Autodesk User's Community..

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.

https://www.autodesk.com/education/support/edu-contact-us-form

Also @natashal84  has indicated this in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Mark.Lancaster · Accepted solution]

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.

https://www.autodesk.com/education/support/edu-contact-us-form

Also @natashal84  has indicated this in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Anonymous]

hi.

i have the same problem. i'm student in wismar university and before politecnico di milan ,i logged in with my prosonal email,oldest one which i used in milan,and one time i could see the autocad free installation information,but disappeard and the than from that time iam not able to open the virsion or install it.. what i did is wrong?, i also send my request to service autodesk. but it's streng.

i am waiting to hear from you

thx

[natasha.l · Accepted solution]

Hello @Anonymous, 

I have looked into this for you & your Autodesk Account details show that you are a part of the educational program & have a student account. I used the email address you have here in the forum. 

All members of the educational program will be verified by a new process to determine eligibility to access Autodesk Educational licenses, proof of enrollment or employment needs to be provided & uploaded.

When you sign-in or after creating an account, go to the "Free Software" page & select a product, a "Complete Profile" button will be displayed, click it to start the verification process. You have a limited time to provide the documentation. Once uploaded, your document will be reviewed and you'll receive an email within 48 hours to confirm your status. Please review the Educational Verification FAQ for more details. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.