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Installation & Licensing

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Post 1 of 8
Accepted Solution

Some Products Failed to Install

128 Views, 7 Replies
04-20-2017 11:20 AM

Trying to install Autodesk AutoCAD 2017 on Surface pro 4
Installation cuts off early with "Installation complete. Some
products failed to install." Displays red exes on all the products.
Here's the latest installation log

 

2017/4/20:12:51:30 larat DESKTOP-JKJ5J75 === Setup started on DESKTOP-JKJ5J75 by larat ===
2017/4/20:12:51:30 larat DESKTOP-JKJ5J75 Path_Length: 162
2017/4/20:12:51:30 larat DESKTOP-JKJ5J75 Current Directory C:\Autodesk\AutoCAD_2017_English_Win_32_64bit_Trial_en-us
2017/4/20:12:51:30 larat DESKTOP-JKJ5J75 Launch
2017/4/20:12:51:30 larat DESKTOP-JKJ5J75 CommandLine /PK 001I1 /SN xxx-xxxxxxxx /akamai /sid SESSION_ID /skipEULA /student /url "http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/AutoCAD_2017_English_Win_32_64bit_Trial_en-us_Se...
2017/4/20:12:51:30 larat DESKTOP-JKJ5J75 Path_Length: 162
2017/4/20:12:51:30 larat DESKTOP-JKJ5J75 Current Directory C:\Users\larat\AppData\Local\Temp\_AI4CBE.tmp
2017/4/20:12:51:33 larat DESKTOP-JKJ5J75 === Setup ended ===

2017/4/20:12:51:31 larat DESKTOP-JKJ5J75 === Setup started on DESKTOP-JKJ5J75 by larat ===
2017/4/20:12:51:31 larat DESKTOP-JKJ5J75 Path_Length: 162
2017/4/20:12:51:31 larat DESKTOP-JKJ5J75 Current Directory C:\Users\larat\AppData\Local\Temp\_AI4CBE.tmp
2017/4/20:12:51:31 larat DESKTOP-JKJ5J75 Launch
2017/4/20:12:51:31 larat DESKTOP-JKJ5J75 Download Skipped SETUPMARKER http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/SETUPMARK...
2017/4/20:12:51:31 larat DESKTOP-JKJ5J75 Download Skipped SETUP_CONFIG http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/SETUP_x64...
2017/4/20:12:51:31 larat DESKTOP-JKJ5J75 Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\larat\AppData\Local\Temp\_AI4CBE.tmp\Setup\AcSetup.dll
2017/4/20:12:51:31 larat DESKTOP-JKJ5J75 Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/4/20:12:51:32 larat DESKTOP-JKJ5J75 PageOpen LaunchDialog  
2017/4/20:12:51:46 larat DESKTOP-JKJ5J75 PageOpen LicenseDialog  
2017/4/20:12:51:46 larat DESKTOP-JKJ5J75 PageOpen ProductInfoDialog  
2017/4/20:12:51:46 larat DESKTOP-JKJ5J75 PageOpen ProductSelectionDialog2  
2017/4/20:12:51:57 larat DESKTOP-JKJ5J75 PageOpen FullProgressDialog  
2017/4/20:12:51:58 larat DESKTOP-JKJ5J75 Download Play STARTMARKER http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/STARTMARK...
2017/4/20:12:51:58 larat DESKTOP-JKJ5J75 Download Complete STARTMARKER http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/STARTMARK...
2017/4/20:12:51:58 larat DESKTOP-JKJ5J75 Download Skipped UCRT http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/UCRT_x86....
2017/4/20:12:51:58 larat DESKTOP-JKJ5J75 Installing Universal C Runtime (KB3118401): "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2017/4/20:12:51:58 larat DESKTOP-JKJ5J75 Install Universal C Runtime (KB3118401) Succeeded 
2017/4/20:12:51:58 larat DESKTOP-JKJ5J75 Download Skipped VCREDIST2015X86 http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/VCREDIST2...
2017/4/20:12:51:58 larat DESKTOP-JKJ5J75 Installing Microsoft Visual C++ 2015 Redistributable (x86): "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\larat\AppData\Local\Temp\vcredist_x86_2015.log
2017/4/20:12:51:59 larat DESKTOP-JKJ5J75 Install Microsoft Visual C++ 2015 Redistributable (x86) Succeeded 
2017/4/20:12:51:59 larat DESKTOP-JKJ5J75 Download Skipped VCREDIST2015X64 http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/VCREDIST2...
2017/4/20:12:51:59 larat DESKTOP-JKJ5J75 Installing Microsoft Visual C++ 2015 Redistributable (x64): "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\larat\AppData\Local\Temp\vcredist_x64_2015.log
2017/4/20:12:52:00 larat DESKTOP-JKJ5J75 Install Microsoft Visual C++ 2015 Redistributable (x64) Succeeded 
2017/4/20:12:52:00 larat DESKTOP-JKJ5J75 Download Skipped DIRECTX http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/DIRECTX.t...
2017/4/20:12:52:00 larat DESKTOP-JKJ5J75 Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2017\3rdParty\DirectX\DXSETUP.exe" /silent
2017/4/20:12:52:04 larat DESKTOP-JKJ5J75 Install DirectX Runtime Succeeded 
2017/4/20:12:52:04 larat DESKTOP-JKJ5J75 Download Play CM http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/CM.tar.lz...
2017/4/20:13:02:10 larat DESKTOP-JKJ5J75 Download Aborted CM http://edutrial.autodesk.com/NET17SWDLD/2017/ACD/WI/{12D55A88-A908-4C16-A40A-90D9D60A01F4}/CM.tar.lz...
2017/4/20:13:02:10 larat DESKTOP-JKJ5J75 Install Autodesk Material Library 2017 Failed Download Failed, Installation aborted, Result=1603
2017/4/20:13:02:10 larat DESKTOP-JKJ5J75 Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2017/4/20:13:02:10 larat DESKTOP-JKJ5J75 Rollback Microsoft Visual C++ 2015 Redistributable (x64) Failed Failure is ignored, Result=1619
2017/4/20:13:02:10 larat DESKTOP-JKJ5J75 Rollback Microsoft Visual C++ 2015 Redistributable (x86) Failed Failure is ignored, Result=1619

 

 

@tlara16

 

Disable your antivirus system, make sure your destination is set to a local drive, copy the unpacked exe to a local folder, unplug or disconnect from network and start the (unpacked) exe with a right-click ==> "start as administrator".  Make sure the destination volume has enough free space.  One more thing..  Can you post the file sizes of the downloaded parts.  Another reason it fails is due to not having the correct file size of the downloaded parts.

Post 2 of 8

Re: Some Products Failed to Install

04-20-2017 11:57 AM in reply to: tlara16

It's a download failure.

 

Install Autodesk Material Library 2017 Failed Download Failed, Installation aborted, Result=1603

I would recommend that you try downloading your product using the Virtual Agent by following the directions here:

https://knowledge.autodesk.com/customer-service/download-install/download/download-previous-versions...

 

Post 3 of 8

Re: Some Products Failed to Install

04-20-2017 06:55 PM in reply to: TravisNave

When I run the download, I extracted it to C:\Autocad\, but the folder is empty. Am I supposed to be finding it here?

Post 4 of 8

Re: Some Products Failed to Install

04-20-2017 06:57 PM in reply to: TravisNave

When I run the download, I extracted it to C:\Autocad\, but when I open the folder it's empty. I'm not sure where to go from here.

Highlighted
Post 5 of 8

Re: Some Products Failed to Install

04-21-2017 06:08 AM in reply to: tlara16

@tlara16

 

When it extracted, did you see a progress bar showing the extraction or nothing happened?  Extraction can take some time its not something that happens within seconds.



 Mark Lancaster


  , Certified Professional in Autodesk Inventor 2014/2015/Exam & AutoCAD 2014 and not an Autodesk Employee


 Installation | Autodesk Virtual Agent | Autodesk Register Once | Activation/Chat | Microsoft FixitDesktop Sub-Grant User Access | Error 1603 | Autodesk Med Resolu LibrayInventor Reset | Screencast


 Kudos is much appreciated if the information I have shared is helpful to you and/or others


 Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Post 6 of 8

Re: Some Products Failed to Install

04-22-2017 04:52 AM in reply to: Mark.Lancaster

I got this, selected "OK" and nothing happened

 

 

 

EXCapture.PNG

Post 7 of 8

Re: Some Products Failed to Install

04-22-2017 05:58 AM in reply to: tlara16

@tlara16

 

Disable your antivirus system, make sure your destination is set to a local drive, copy the unpacked exe to a local folder, unplug or disconnect from network and start the (unpacked) exe with a right-click ==> "start as administrator".  Make sure the destination volume has enough free space.  One more thing..  Can you post the file sizes of the downloaded parts.  Another reason it fails is due to not having the correct file size of the downloaded parts.



 Mark Lancaster


  , Certified Professional in Autodesk Inventor 2014/2015/Exam & AutoCAD 2014 and not an Autodesk Employee


 Installation | Autodesk Virtual Agent | Autodesk Register Once | Activation/Chat | Microsoft FixitDesktop Sub-Grant User Access | Error 1603 | Autodesk Med Resolu LibrayInventor Reset | Screencast


 Kudos is much appreciated if the information I have shared is helpful to you and/or others


 Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Post 8 of 8

Re: Some Products Failed to Install

04-23-2017 07:43 PM in reply to: Mark.Lancaster

Thank you! The first time I disabled my antivirus system, nothing happened. Then I checked the file size (6.45 MB), redownloaded the first part (now 2GB)  and worked! Thanks again!

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