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Accepted Solution

Some Products Fail to Install, Result 1603

518653 Views, 247 Replies
03-22-2012 02:27 PM

Issue:  When installing your Autodesk product, the installation fails immediately and the screen indicates that Installation complete. Some products failed to install

 

 

The link to the installation log file in your %TEMP% location shows that the failure is due to a prerequisite installer similar to this entry below:

 

Install Microsoft Visual C++ 2010 Redistributable (x86) Failed Installation aborted, Result=1603

 

Subseqent attempts to install the product yield similar failures. 

 

 

Solution #1:  In some rare instances, the prerequisite cannot installed until the workstation is rebooted, or cannot be installed by the Autodesk installer and must be installed manually from the media or by downloading the prerequisite directly from Microsoft's website.  For more information about this solution, please visit this Autodesk KB link:

 

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15924324&linkID=9240857

 

 

Solution #2:  In most instances, the installation fails because the prerequisite already installed on the workstation is newer than the one supplied by the Autodesk installer.  Because Windows will not allow an older version of the prerequisite to be installed, the installation aborts with a 1603 error in the installation log file. 

 

The most direct method to resolve this issue is to remove the installed prerequisite from Windows from within the Control Panel.  You can launch the Control Panel directly from the Start Menu or from the Run box by typing CONTROL and clicking OK. 

 

To remove a program in Control Panel choose:

 

Windows XP: Add/Remove Programs

Windows 7:  Programs and Features

 

Locate the program name of the prerequisite that is failing in your log file from within this list and click Remove or Uninstall.  This will remove the program from your computer. 

 

 

Once the program has been removed, run your Autodesk installer again.  If you run into additional failures on prerequisites, repeat the process.  You should now be able to fully install and run your product. 

 

For more information about this error, please see the Up and Ready blog link here:

 

http://upandready.typepad.com/up_and_ready/2011/09/autodesk-suites-product-design-suite-will-not-ins...

 

 

Note:  When installing Autodesk products, it is recommended that you have local Administrative rights, User Access Control (UAC) is off, and your real-time anti-virus program is temporarily disabled. In some instances it may be helpful to login as another user with local admin rights and/or copy the contents of the media to you hard drive and install locally.  

 

Advanced Solution:  In some instances, it is possible to install the product with the existing newer prerequisites already installed.  To do this requires more advanced installation knowledge.

 

Step 1:  Copy the entire contents of your installation media to a folder on your local hard drive.  If you have a downloaded version, this is not necessary as the files are already on your hard drive.

 

Step 2:  Located the Setup.ini file and create a backup of this file.

 

Step 3:  Open the file in a text editor, such as Notepad.

 

Step 4:  Do a search for the prerequisites that are failing.  If your installation is failing on Microsoft Visual C++ Redistributable, do a search for VCREDIST.  If it is for Microsoft .NET Framework, search for DOTNET.  These items should be located in a PREREQUISITE line that looks similar to this entry:

 

PREREQUISITE=IE;SSE2;VCREDIST2008SP1X86;VCREDIST2008SP1X64;DIRECTX;DOTNET20;DOTNET4;DOTNET4LANG

 

Step 5:  Delete all instances listed for the prerequisites in the PREREQUISITE= line for that product which is failing. For example, if you were deleting the prerequisite for .NET Framework, your PREREQUISITE= line above would now look like the following:

 

PREREQUISITE=IE;SSE2;VCREDIST2008SP1X86;VCREDIST2008SP1X64;DIRECTX

 

Step 6:  Delete the section for the #== 3rd Party Components == prerequisite itself between the comment lines. This section will be at the bottom of the Setup.ini file.  Again, if you were deleting .NET Framework, you should be left with a blank section similar to this:

 

#============= DOTNET Begin ===============

#============= DOTNET End ===============

 

Step 7:  Save the Setup.ini file and run the Setup.exe file to begin the Autodesk installation.  The installation should now skip the check for the prerequisite files and install without error. 

 

Note:  It is important to have the prerequisite programs installed prior to this advanced installation solution.  If you do not have the prerequisites properly installed, your Autodesk program will not run!

 

This process may not work for everyone.  Please use caution when modifying your installation files.  For an example of an AutoCAD 2012 (vanilla) setup.ini file modified for the removal of .NET Framework, see the attached file.  I do not recommend using this file in place of your own. 

I wanted to provide my Autodesk Chronicle on how the process of editing the setup.ini file is done to remove the check for prerequisites.  Some of you have asked for additional clarification on this.  I hope this helps explain the steps visually.

 

 

@Lisian 

 

Install Autodesk® 3ds Max 2015 Failed Download Failed, Installation aborted, Result=1603

 I would recommend that you try downloading your product using the virtual assistant by following the directions here:

http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-re-download-software.html

sdpotter,

 

Try uninstalling you bim 360 plugin and run the c3d install again. Alot of times if your plugin version has been upgraded it will cause a failure on the installer because it doesn't recognize it., 

Hello everyone!

 

Thank you for providing your installation log files. Please perform a clean uninstall to remove any residual installation and download files. Then please re-download your software following these steps:


· In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
· In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
· Turn off your personal firewall or VPN, if you use one.
· Disable UAC
· Close and reopen your preferred browser.
· Re-download from the Virtual Agent

 

If you continue to experience issues after that, please reply with further details. We look forward to hearing from you! Thanks!

1603 error is a common error.  you will need to do the following:

 

Steps to install Autodesk software Worst Case Scenario:

Stage 1:
1. Start with clean computer (Windows 7 OS ONLY! - NO ANTI-VIRUS, ANTI-MALWARE, MS OFFICE, .NET, C++, ETC.)
2. Install Autodesk BDSU 2013 normal

 

Stage 2
(If Stage 1 fails...)
1. Remove ALL Autodesk software CLEAN
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617
2. Remove all files located at:
C:\Windows\Temp
C:\%User%\AppData\Local\Temp
3. Remove all .NET and all C++ Redistributable files (removing .net 4 extended then client profile)
4. Reboot system
5. Run .Net cleanup utility if necessary
6. Run CCleaner to clean up the registry
7. Install Autodesk software with NO Updates AND 1 software at a time
8. Verify installation of 1 product functionality
9. Proceed to install all other software 1 at a time
10. Verify installation of all products
11. Install updates to Autodesk software
12. Reboot system
13. Install Anti-virus/anti-spam/anti-malware software
14. Install Microsoft Updates as usual
15. Reboot system

 

Stage 3
(If Stage 2 fails...)
1. Gather installation log files
2. Write down all steps taken prior to getting to this point
3. Call Autodesk Technical Support

you should be able to temporarily disable your mcafee software

Post 2 of 248

Re: Some Products Fail to Install, Result 1603

03-22-2012 02:48 PM in reply to: TravisNave

Advanced Solution:  In some instances, it is possible to install the product with the existing newer prerequisites already installed.  To do this requires more advanced installation knowledge.

 

Step 1:  Copy the entire contents of your installation media to a folder on your local hard drive.  If you have a downloaded version, this is not necessary as the files are already on your hard drive.

 

Step 2:  Located the Setup.ini file and create a backup of this file.

 

Step 3:  Open the file in a text editor, such as Notepad.

 

Step 4:  Do a search for the prerequisites that are failing.  If your installation is failing on Microsoft Visual C++ Redistributable, do a search for VCREDIST.  If it is for Microsoft .NET Framework, search for DOTNET.  These items should be located in a PREREQUISITE line that looks similar to this entry:

 

PREREQUISITE=IE;SSE2;VCREDIST2008SP1X86;VCREDIST2008SP1X64;DIRECTX;DOTNET20;DOTNET4;DOTNET4LANG

 

Step 5:  Delete all instances listed for the prerequisites in the PREREQUISITE= line for that product which is failing. For example, if you were deleting the prerequisite for .NET Framework, your PREREQUISITE= line above would now look like the following:

 

PREREQUISITE=IE;SSE2;VCREDIST2008SP1X86;VCREDIST2008SP1X64;DIRECTX

 

Step 6:  Delete the section for the #== 3rd Party Components == prerequisite itself between the comment lines. This section will be at the bottom of the Setup.ini file.  Again, if you were deleting .NET Framework, you should be left with a blank section similar to this:

 

#============= DOTNET Begin ===============

#============= DOTNET End ===============

 

Step 7:  Save the Setup.ini file and run the Setup.exe file to begin the Autodesk installation.  The installation should now skip the check for the prerequisite files and install without error. 

 

Note:  It is important to have the prerequisite programs installed prior to this advanced installation solution.  If you do not have the prerequisites properly installed, your Autodesk program will not run!

 

This process may not work for everyone.  Please use caution when modifying your installation files.  For an example of an AutoCAD 2012 (vanilla) setup.ini file modified for the removal of .NET Framework, see the attached file.  I do not recommend using this file in place of your own. 

Post 3 of 248

Re: Some Products Fail to Install, Result 1603

05-02-2012 05:37 AM in reply to: TravisNave

Thx a lot :)

 

The uninstalling procedure fixed my problem.

Post 4 of 248

Re: Some Products Fail to Install, Result 1603

05-02-2012 01:47 PM in reply to: TravisNave

Hello! I just installed the trial version of Autodesk 3ds Max 2011 x64. I downloaded the files and the supplementry files to my documents per instructions. I unzipped all the files,. but when I click open file on the Quick Access toolbar and try to open the battlefield scene, all I get every time is "File Open Failed". I removed all the files and reloaded them twice, but I get the same results each time. Am I doing something incorrectly?

Post 5 of 248

Re: Some Products Fail to Install, Result 1603

05-02-2012 01:50 PM in reply to: TravisNave

TravisNave,

I am also having some issues when installimng Revit MEP 2013...

This is the messga that I am getting:

2012/5/2:21:38:05	Jose Oliveira	JOSEOLIVEIRA	=== Setup started on JOSEOLIVEIRA by Jose Oliveira ===
2012/5/2:21:38:05	Jose Oliveira	JOSEOLIVEIRA	Launch 
2012/5/2:21:38:09	Jose Oliveira	JOSEOLIVEIRA	PageOpen	LaunchDialog		
2012/5/2:21:38:15	Jose Oliveira	JOSEOLIVEIRA	PageOpen	LicenseDialog		
2012/5/2:21:38:17	Jose Oliveira	JOSEOLIVEIRA	PageOpen	LaunchDialog		
2012/5/2:21:38:18	Jose Oliveira	JOSEOLIVEIRA	PageOpen	LicenseDialog		
2012/5/2:21:38:26	Jose Oliveira	JOSEOLIVEIRA	PageOpen	ProductInfoDialog		
2012/5/2:21:39:11	Jose Oliveira	JOSEOLIVEIRA	PageOpen	ProductSelectionDialog2		
2012/5/2:21:40:02	Jose Oliveira	JOSEOLIVEIRA	PageOpen	FullProgressDialog		
2012/5/2:21:40:02	Jose Oliveira	JOSEOLIVEIRA	Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): J:\3rdParty\x86\VCRedist\2010SP1\vcredist_x86.exe /q /norestart
2012/5/2:21:40:12	Jose Oliveira	JOSEOLIVEIRA	Install	Microsoft Visual C++ 2010 SP1 Redistributable (x86)	Succeeded	
2012/5/2:21:40:12	Jose Oliveira	JOSEOLIVEIRA	Installing Microsoft Visual C++ 2010 SP1 Redistributable (x64): J:\3rdParty\x64\VCRedist\2010SP1\vcredist_x64.exe /q /norestart
2012/5/2:21:40:19	Jose Oliveira	JOSEOLIVEIRA	Install	Microsoft Visual C++ 2010 SP1 Redistributable (x64)	Succeeded	
2012/5/2:21:40:19	Jose Oliveira	JOSEOLIVEIRA	Installing DirectX® Runtime: J:\3rdParty\DirectX\DXSETUP.exe /silent
2012/5/2:21:41:36	Jose Oliveira	JOSEOLIVEIRA	Install	DirectX® Runtime	Succeeded	
2012/5/2:21:41:36	Jose Oliveira	JOSEOLIVEIRA	Installing FaroSDK: J:\3rdParty\FaroSDK\e889_faro_ls_sdk_4.8.2.25521_x86_setup.exe /VERYSILENT /NORESTART /LOG="C:\Users\JOSEOL~1\AppData\Local\Temp\FaroSDK.log"
2012/5/2:21:41:42	Jose Oliveira	JOSEOLIVEIRA	Install	FaroSDK	Succeeded	
2012/5/2:21:41:42	Jose Oliveira	JOSEOLIVEIRA	Installing Autodesk® Revit® MEP 2013:  TRANSFORMS="J:\x64\en-us\RME2013\RME2013.mst;C:\Users\JOSEOL~1\AppData\Local\Temp\_AID5E4.tmp\x64\RME2013\RME2013-standalone.mst" MSINEWINSTANCE=1 ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="J:\" INSTALLDIR="C:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/5/2:21:42:11	Jose Oliveira	JOSEOLIVEIRA	Install	Autodesk® Revit® MEP 2013	Failed	Installation aborted, Result=1603
2012/5/2:21:42:11	Jose Oliveira	JOSEOLIVEIRA	Rollback	FaroSDK	Failed	Failure is ignored, Result=1619
2012/5/2:21:42:11	Jose Oliveira	JOSEOLIVEIRA	Rollback	DirectX® Runtime	Failed	Failure is ignored, Result=1619
2012/5/2:21:42:11	Jose Oliveira	JOSEOLIVEIRA	Rollback	Microsoft Visual C++ 2010 SP1 Redistributable (x64)	Failed	Installation aborted, Result=1619
2012/5/2:21:42:11	Jose Oliveira	JOSEOLIVEIRA	Rollback	Microsoft Visual C++ 2010 SP1 Redistributable (x86)	Failed	Installation aborted, Result=1619

 I did unistall the 'Microsoft Visual C++ 2010 SP1 Redistributable (x86)' and 'Microsoft Visual C++ 2010 SP1 Redistributable (x64)' but unfortunately didn't work!

 

Any other ideas or suggestions?

Post 6 of 248

Re: Some Products Fail to Install, Result 1603

05-02-2012 01:57 PM in reply to: JAOliveira

Your problem does not fit this solution as your log shows your prerequisite programs are installing correctly.  Your problem is a 1603 on the application install itself.  Please copy the contents of the installation locally to a folder on your C:\ and install from there under a different user with local admin rights, UAC disabled, and anti-virus turned off. 

 

ATTENTION:  FOR BETTER AND FASTER RESULTS,  PLEASE CREATE A NEW THREAD IN THE FORUM RATHER THAN MAKING A NEW REPLY TO THIS ONE.  THANK YOU.

Post 7 of 248

Re: Some Products Fail to Install, Result 1603

07-24-2012 05:51 AM in reply to: TravisNave

I understand that you said to create a new thread, but I just have a general question: will this be fixed at all? I have to deploy a few different configurations to a number of labs and individual computers, most of which have some of the prereqs already installed with newer versions, although what prereqs are installed differs between lab and computer. Why doesn't the installer just check to see if a new version is already installed, and skip attempting to install the prereq if it is? I'm not trying to be difficult, but this seems like quite an oversight and it's made generating deployments practically useless for me.

Post 8 of 248

Re: Some Products Fail to Install, Result 1603

07-24-2012 02:45 PM in reply to: efpp

Modify your ini file not to check for the prereqs per my detailed instructions.  Rather than respond to this thread, you could have sent me a PM.  Thanks.

Post 9 of 248

Re: Some Products Fail to Install, Result 1603

10-12-2012 03:29 PM in reply to: TravisNave

Hello, I've got similar problem when installing softimage.

 

My first log showed that I had faluire on C++, the other logs after that (as I tried to install several times more) showed sth like this:

2012/10/11:00:15:45 JOKER JOKER-PC === Setup started on JOKER-PC by JOKER === 2012/10/11:00:15:45 JOKER JOKER-PC Launch 2012/10/11:00:15:52 JOKER JOKER-PC === Setup ended ===

2012/10/11:00:15:48 JOKER JOKER-PC === Setup started on JOKER-PC by JOKER === 2012/10/11:00:15:48 JOKER JOKER-PC Launch 2012/10/11:00:15:53 JOKER JOKER-PC PageOpen LaunchDialog   2012/10/11:00:15:54 JOKER JOKER-PC PageOpen LicenseDialog   2012/10/11:00:15:57 JOKER JOKER-PC PageOpen ProductInfoDialog   2012/10/11:00:16:20 JOKER JOKER-PC PageOpen ProductSelectionDialog2   2012/10/11:00:16:35 JOKER JOKER-PC PageOpen FullProgressDialog   2012/10/11:00:16:36 JOKER JOKER-PC Installing Autodesk Softimage 2013 SP1 64-bit:  TRANSFORMS="C:\Users\JOKER\AppData\Local\Temp\_AI5C33.tmp\x64\Softimage\Softimage-2013-SP1-x64-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="D:\Downloads&Softwares\Softwares\Autodesk\" INSTALLDIR="D:\Downloads&Softwares\Softwares\Autodesk\Softimage 2013 SP1\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/10/11:00:22:13 JOKER JOKER-PC Install Autodesk Softimage 2013 SP1 64-bit Failed Installation aborted, Result=1603 2012/10/11:00:22:14 JOKER JOKER-PC PageOpen InstallCompleteDialog   2012/10/11:00:28:47 JOKER JOKER-PC === Setup ended ===

2012/10/11:00:34:50 JOKER JOKER-PC === Setup started on JOKER-PC by JOKER === 2012/10/11:00:34:50 JOKER JOKER-PC Launch 2012/10/11:00:34:57 JOKER JOKER-PC === Setup ended ===

2012/10/11:00:34:54 JOKER JOKER-PC === Setup started on JOKER-PC by JOKER === 2012/10/11:00:34:54 JOKER JOKER-PC Launch 2012/10/11:00:34:54 JOKER JOKER-PC [Error: 1052] The requested control is not valid for this service. 2012/10/11:00:34:57 JOKER JOKER-PC PageOpen LaunchDialog   2012/10/11:00:35:01 JOKER JOKER-PC PageOpen LicenseDialog   2012/10/11:00:35:05 JOKER JOKER-PC PageOpen ProductInfoDialog   2012/10/11:00:35:28 JOKER JOKER-PC PageOpen ProductSelectionDialog2   2012/10/11:00:35:40 JOKER JOKER-PC PageOpen FullProgressDialog   2012/10/11:00:35:41 JOKER JOKER-PC Installing Autodesk Softimage 2013 SP1 64-bit:  TRANSFORMS="C:\Users\JOKER\AppData\Local\Temp\_AIBFF4.tmp\x64\Softimage\Softimage-2013-SP1-x64-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="D:\Downloads&Softwares\Softwares\Autodesk\" INSTALLDIR="D:\Downloads&Softwares\Softwares\Autodesk\Softimage 2013 SP1\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2012/10/11:00:40:44 JOKER JOKER-PC Install Autodesk Softimage 2013 SP1 64-bit Failed Installation aborted, Result=1603 2012/10/11:00:40:45 JOKER JOKER-PC PageOpen InstallCompleteDialog   2012/10/11:00:41:51 JOKER JOKER-PC === Setup ended ===

 

As I found this thread quite useful, I tried to install again, but before that I edited the Setup.ini file, I deleted both the VCREDIST and DOTNET under the PREREQUISITE line of SOFTIMAGEX64. But I couldn't find the #== 3rd Party Components ==at the bottom of the Setup.ini file, either in the entire file.

 

So I left the setup.ini like this to install again, turned out failed again.

 

I have attached both logs in the message. Seeking for help, thx.

Post 10 of 248

Re: Some Products Fail to Install, Result 1603

12-25-2012 09:39 AM in reply to: TravisNave
Hey there, im getting crazy now. I still have this annoying error which prevents me from using Softimage 2013. I tried everything mentioned here - including the editing of the .ini File, but nothing helps! For me, it seems that he doesnt hang at the pre-reqs at all since the entry in the Installations Error Log reads this: 2012/12/25:18:36:46 subbz2k S2K_MAIN Install Autodesk Softimage 2013 64-bit Failed Installation aborted, Result=1603 So its Softimage itself that cannot be installed. I even already re-downloaded the whole packet with no effect. Im using the versions from the Students Area. Please help me on this. Its crazy - i dont know what to do anymore :-( Thanks in advance Steffen
Post 11 of 248

Re: Some Products Fail to Install,

05-28-2013 03:36 PM in reply to: TravisNave

I have got to find an answer to this.

 

I originally had Maya 2013 as well as the utlimate suite 2013, I then upgraded to Maya 2014 and a few other programs.  I started having issues with mental ray disappearing from Maya 2014 and unfortunately since I had worked in 2014, I couldnt go back to 2013 to work on it.  So I was stuck using Maya 2014 to render and work on the file.

 

So I uninstalled 2014.  Strangely, when I tried to reinstall it, it said Maya 2014 already existed.  Yet in the control panel>uninstall program, Maya 2014 wasnt listed.  So I uninstalled ALL autodesk programs, cleaned the registry and still when I go to install any version, it says it already is installed.  

 

I contacted support and they had me download ccCleaner, which is did and used it, restarted the computer and voila, same thing....Maya 2014 AND 2013 still are installed.

 

Is there a ways to overwrite this so that I can just force Maya to install over what it thinks is an existing program?

 

I should mention that neither 2013 nor 2014 are listed under program files>autodesk nor program files(x86)...

 

Any ideas?  I'm pulling my remaining few hairs out on this one.

 

 

Post 12 of 248

Re: Some Products Fail to Install,

05-30-2013 08:01 AM in reply to: srlake31470

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

 

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

Post 13 of 248

Errors 1603 and 1619

06-02-2013 02:48 PM in reply to: TravisNave

Travis and all,

 

I was wondering if anyone with any experience in with this problem could help me solve this issue! Ive been at this issue on and off for the past 3 months and ive already spend half the day on this.

 

I have researched the problem for error code 2738, 1619, 1603, and i have come up with nothing

 

I attached the Log file that the installation gives you after the installation had failed. if there is anything else i can attach let me know!

 

Thanks a million in advance! Any help is much appreciated.

 

_NICK_

Post 14 of 248

Re: Errors 1603 and 1619

06-05-2013 10:42 AM in reply to: nikkoj90

nikkoj90 wrote:

Travis and all,

 

I was wondering if anyone with any experience in with this problem could help me solve this issue! Ive been at this issue on and off for the past 3 months and ive already spend half the day on this.

 

 

_NICK_


Nick,

 

I always recommend the following when having basic installation errors:

 

  1.  Always install from the local hard drive and not media (i.e. not DVD or USB)
  2.  Always install as local administrator or user with local administrator privileges
  3.  Always have UAC disabled
  4.  Always temporarily disable real-time anti-virus and end-point protection
  5.  Never include a service pack during the installation

For additional information, please consider using Search to assist in your resolution:

Search Autodesk.com

Search Autodesk Discussion Groups

Search Up and Ready Blog

Search Autodesk WikiHelp

Post 15 of 248

Re: Some Products Fail to Install, Result 1603

07-26-2013 05:39 PM in reply to: subbz2k

I got the same problem. Could anybody here help us, please????

Thanks.

 

Post 16 of 248

Re: Some Products Fail to Install,

07-26-2013 06:10 PM in reply to: srlake31470

I have tried to use the Microsoft tool. It does the same thing as everything else. It will download fine, but when I click to open the containing folder, nothing at all happens. I can't find it anywhere in my files either. I am running Microsoft Windows 7 Ultimate. It does this with every download. Microsoft is useless as far as any type of technical support.

Post 17 of 248

Re: Some Products Fail to Install,

07-27-2013 12:24 PM in reply to: sheriff12
I've tried everything to install the Revit 2013. Always has the same error
(attached setup log).
I proceeded to ALL forms recommended in the forums, both Autodesk and
Microsoft ... Uninstalled and reinstalled the packages Visual C + +, Net
Framework, I disabled antivirus, restarted my laptop several times! I do
not know how many times I downloaded installers from Visual C + +,
cleaners, service packs ... There are countless times that I did what was
asked in forums, discussion groups, and others.
Always with extreme care and attention, because I have other software on my
laptop, and could not damage them, and my Windows 7 Pro is original and
licensed.
I'm really tired! I'm thinking of quitting Autodesk (maybe I choose
ArchiCAD, or similar). If it were possible, I also would drop Windows.

For now it is, I'm taking a day or two of rest after 8 or 10 days trying to
resolve this issue.

I would like to thank you ... would.

William
Post 18 of 248

Re: Some Products Fail to Install, Result 1603

08-22-2013 11:33 AM in reply to: TravisNave

I wanted to provide my Autodesk Chronicle on how the process of editing the setup.ini file is done to remove the check for prerequisites.  Some of you have asked for additional clarification on this.  I hope this helps explain the steps visually.

 

 

Post 19 of 248

Re: Some Products Fail to Install, Result 1603

08-27-2013 01:30 AM in reply to: subbz2k

As mentioned numerous times by the moderator offering assitance on 2014 (not 2011, not 2012, not 2013 installs), you need to post in the proper area. I'm not trying to be a jerk... but seriously? Google, Bing, Yahoo, Ect... all yield tons of information if you spend the time with a cool head and the possibility that NO ONE MIGHT EVER COME TO YOUR RESCUE... So A) Hire a technical/autodesk consultant or B) Do your research. It's absurd to get angy and make repeated post upon an issue that IS OFF TOPIC FROM THE FORUM. Please... please... please... spend the time to research your problems with the plethora of tools available, or use those tools to find someone that can better assist. No offense, but I deal with these same type questions that I've witnessed my 10 year old nephews trouble shoot in 5 minutes of searching the web. Do your homework or pay for someone to do it.

Post 20 of 248

Re: Some Products Fail to Install,

08-27-2013 08:23 AM in reply to: srlake31470

Hey Jalexander.muniz.

 

Thanks for the reply.  As I can tell you apparently have not worked in escalated customer service.  The majority of these people, myself included, have spent months on this issue and have contacted Autodesk numerous times given the same answers over and over that apparently do not work.  

 

Google is great, as long is you find an answer.  Troubleshooting is fine if the answers you find are not regurgitated, useless information.  If you took the time to read instead of immediately attacking already frustrated users, you might have seen that people followed the steps, used the "tools" you so graciously mentioned.  

 

I did find a solution to the non installing issue due to Windows saying it was already installed.  For those interested, please contact me privately and I can walk you through what I found, not a technician, not google searching.  

 

Oh and by the way, what did your nephew find out?  I'm interested in knowing how he fixed the issue.  

 

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