signing in to autodesk desktop app

[Anonymous]

when attempting to sign in to the desktop app i receive an error message that states "the clock on your computer is wrong.  check the date, time and time zone settings and try to sign in again"...i have checked, and my computer clock is set to the correct time/date/timezone...how can i correct this issue?

(i've attached a screenshot of the error message)

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

Don't rely on the clock status in your WIndows status tray.  Go into Windows and make sure your clock is set to the proper time zone and etc.  <-- Unless that's what you meant you did..

Update:  Are you traveling?  Was this license purchased elsewhere?  You can also just access your Autodesk Account and get the updates from there and stop depending on the desktop (its bloatware ).

[natasha.l]

Hello @Anonymous,

To add to this information try to log out & log back into your A360 account. 

Let us know if you have any questions. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @kdossAYAZA,

I wanted to check-in with you, I hope you were able to resolve the issue & had the chance to apply your updates. Let us know if you still need some help. 

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.