Installation & Licensing

Installation & Licensing

Reply
Explorer
2 Posts
Post 1 of 5
Accepted Solution

Serial No. & Activation

440 Views, 4 Replies
11-16-2011 08:33 AM

I bought a 3-seat copy of AutoCAD 2008 from an eBay seller (a licensened owner) in July 2010.  After installation I had to call the seller to obtain an activation code.

 

I did that and it worked fine until my motherboard died a couple weeks ago.  Now I've re-installed the same AutoCAD 2008 on a new system, but have been unable to get a response from the seller for an activation code.

 

Am I hosed, or can Autodesk help me directly?  If so, how do I contact a live person at Autodesk to help me with this?

Hi Bruce,

 

Generally under no conditions can an individual sell or buy a license, as our software is sold through a network of Authorized Resellers which doesn't include eBay. As we are only able to provide a manual activation for an individual associated with the company that the license is registered, this would explain why the seller had you contact them for the code in the past.

 

Moving forward, the only clear path for resolution in this sort of situation is to contact the seller for a refund or report them to eBay. Unfortunately due to the length of time that has lapsed since your purchase and the fact that you are unable to get a hold of them, it doesn't sound like the above is a very viable option.

 

I've attached 2 forms for your convenience, as well as the following License Compliance link.

 

(1) Our Transfer of License Form, which lists the transfer requirements.

 

(2) Our End User License Agreement (EULA), which the original owner of the license agreed to upon purchase / use.

 

Para 3.3 of the EULA states-
3.3 Transfers. You will not rent, loan, lease, sell or sublicense all or any portion of the Autodesk Materials or any rights granted in this Agreement to any other person, or legal entity without the prior written consent of Autodesk.

 Autodesk License Compliance - LINK

 

I know this is not what you probably wanted to hear, hoever it is the position that we must take per the license policy. I greatly apologize for the inconvenience.

You're very welcome Bruce and sorry to be the bearer of bad news.

 

Please feel free to let me know if you would like additional assistance, and or accept the above reply as a solution if it has resolved your inquiry.

AUTODESK EXPERT ELITE
12472 Posts
1394 Kudos
849 Solutions
Post 2 of 5

Re: Serial No. & Activation

11-16-2011 08:54 AM in reply to: bhost1

You will probably not have much luck as reselling a license is not permitted.  What the seller did was illegal and eBay should not have allowed such a sale.  In fact, the seller obtaining an activation code for you thru Autodesk and providing it to you is fraud. 

 

I would contact Autodesk License Compliance and submit a complaint. 

 

http://usa.autodesk.com/adsk/servlet/item?siteID=123112&id=13151656

Community Manager
2477 Posts
614 Kudos
319 Solutions
Post 3 of 5

Re: Serial No. & Activation

11-16-2011 08:58 AM in reply to: bhost1

Hi Bruce,

 

Generally under no conditions can an individual sell or buy a license, as our software is sold through a network of Authorized Resellers which doesn't include eBay. As we are only able to provide a manual activation for an individual associated with the company that the license is registered, this would explain why the seller had you contact them for the code in the past.

 

Moving forward, the only clear path for resolution in this sort of situation is to contact the seller for a refund or report them to eBay. Unfortunately due to the length of time that has lapsed since your purchase and the fact that you are unable to get a hold of them, it doesn't sound like the above is a very viable option.

 

I've attached 2 forms for your convenience, as well as the following License Compliance link.

 

(1) Our Transfer of License Form, which lists the transfer requirements.

 

(2) Our End User License Agreement (EULA), which the original owner of the license agreed to upon purchase / use.

 

Para 3.3 of the EULA states-
3.3 Transfers. You will not rent, loan, lease, sell or sublicense all or any portion of the Autodesk Materials or any rights granted in this Agreement to any other person, or legal entity without the prior written consent of Autodesk.

 Autodesk License Compliance - LINK

 

I know this is not what you probably wanted to hear, hoever it is the position that we must take per the license policy. I greatly apologize for the inconvenience.

Explorer
2 Posts
Post 4 of 5

Re: Serial No. & Activation

11-16-2011 09:27 AM in reply to: philip.s

Well, shucks!  I specifically asked the guy before I bought if what he was doing was legal, and he assured me that it was.

 

My bad for taking his word for it.  Many thanks for the information.

Community Manager
2477 Posts
614 Kudos
319 Solutions
Post 5 of 5

Re: Serial No. & Activation

11-16-2011 10:56 AM in reply to: bhost1

You're very welcome Bruce and sorry to be the bearer of bad news.

 

Please feel free to let me know if you would like additional assistance, and or accept the above reply as a solution if it has resolved your inquiry.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Community Alert

The Autodesk Community Forums, Blogs, and Idea Boards will be in read only mode starting on 2/12 at 9PM PST through 12PM PST on 2/13. Please see the following for more information: Site Maintenance Notification

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Announcements
Community Alert | The Autodesk Community Forums, Blogs, and Idea Boards will be in read only mode starting on 2/12 at 9PM PST through 12PM PST on 2/13. Please see the following for more information: Site Maintenance Notification