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Anonymous
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Message 1 of 7

Seek help

Anonymous
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1.png2.png

In png No.2 ,these chinese means "cancel will impact the key setting of Revit"

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982 Views
6 Replies
Replies (6)
Message 2 of 7

Mark.Lancaster
Consultant
Consultant
Accepted solution

@Anonymous

 

Welcome to the Autodesk User's Community..

 

The log is indicating there's another installation taking place (error 1618).   Have you rebooted your machine?

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 3 of 7

robBouch
Alumni
Alumni

Hello @Anonymous

 

Welcome to the community!

 

I agree with @Mark.Lancaster. I would suggest that you reboot your machine and try the installation again.

 

This error has also been known to occur on a machine with Sophos installed. You could try to uninstall it.

 

If one or more of these posts helped answer your question, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

 

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Message 4 of 7

leowarren34
Mentor
Mentor

Restart and uninstall, then reinstall ideally as admin, if that doesnt work create a new admin and run in safe mode.

Leo Warren
Autodesk Student Ambassador Diamond
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Message 5 of 7

robBouch
Alumni
Alumni

Hello @Anonymous

 

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

 

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Message 6 of 7

Anonymous
Not applicable

Thanks! The installation was completed,Jesus!

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Message 7 of 7

leowarren34
Mentor
Mentor

Happy to help, have a good day 🙂

Leo Warren
Autodesk Student Ambassador Diamond
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