SCCM deployment failures

[Chad-Smith]

I am working with a team on their SCCM packaging and we are having some significant issues with the deployments.

The issues are with Building Design Suite 2017 (AutoCAD and Revit packaged separately), and Vault Pro Client 2017.

Firstly, the Autodesk Network Deployments have been created, a test install done to a PC, and this is all working fine.

On the SCCM side, the network deployments are packaged using the command line details provided by Autodesk in the deployments SCCM text.

The issues arise when these packages are then deployed to a test PC.

I will provide two trimmed log examples below. The first is from an unmodified deployment.ini file, and the second is when trying to strip out the prerequisites.

The results seem to be inconsistent as some items install, some fail but are passed over, and then we hit the one that stops the process.

2016/9/23:10:27:02 SYSTEM COVW0232 Install CustomCallback Info Custom callback response: Status=1 INFO Title= Message=Deselecting the content installation will affect critical settings in Autodesk® Revit® 2017. URLTitle= URLLink=
2016/9/23:10:27:03 SYSTEM COVW0232 Installing Microsoft Visual C++ 2012 Redistributable (x86): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\x86\VCRedist\2012\vcredist_x86.exe" /install /quiet /norestart
2016/9/23:10:27:04 SYSTEM COVW0232 Install Microsoft Visual C++ 2012 Redistributable (x86) Failed Failure is ignored, Result=1603
2016/9/23:10:27:04 SYSTEM COVW0232 Installing Microsoft Visual C++ 2012 Redistributable (x64): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\x64\VCRedist\2012\vcredist_x64.exe" /install /quiet /norestart
2016/9/23:10:27:06 SYSTEM COVW0232 Install Microsoft Visual C++ 2012 Redistributable (x64) Failed Failure is ignored, Result=1603
2016/9/23:10:27:06 SYSTEM COVW0232 Installing Universal C Runtime (KB3118401): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2016/9/23:10:27:06 SYSTEM COVW0232 Install Universal C Runtime (KB3118401) Succeeded 
2016/9/23:10:27:06 SYSTEM COVW0232 Installing Microsoft Visual C++ 2015 Redistributable (x86): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart /log C:\WINDOWS\TEMP\vcredist_x86_2015.log
2016/9/23:10:27:08 SYSTEM COVW0232 Install Microsoft Visual C++ 2015 Redistributable (x86) Succeeded 
2016/9/23:10:27:08 SYSTEM COVW0232 Installing Microsoft Visual C++ 2015 Redistributable (x64): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart /log C:\WINDOWS\TEMP\vcredist_x64_2015.log
2016/9/23:10:27:10 SYSTEM COVW0232 Install Microsoft Visual C++ 2015 Redistributable (x64) Succeeded 
2016/9/23:10:27:10 SYSTEM COVW0232 Installing Microsoft Visual C++ 2008 KB958314 (ATL) (x86): ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk Building Design Suite Ultimate 2017" SETUP_PACKAGECODE={7FBCB20D-D91C-4729-80E9-B78AFF84B2FF} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={9939CFED-0097-43FA-8E69-6CDFA06C271C} ADSK_SOURCE_ROOT="\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\" ADLM_EULA_COUNTRY=US FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 TRANSFORMS="C:\WINDOWS\TEMP\_AIFFF1.tmp\Media.mst"
2016/9/23:10:27:11 SYSTEM COVW0232 Install Microsoft Visual C++ 2008 KB958314 (ATL) (x86) Failed Installation aborted, Result=2
2016/9/23:10:27:11 SYSTEM COVW0232 Rollback Microsoft Visual C++ 2015 Redistributable (x64) Failed Failure is ignored, Result=1619
2016/9/23:10:27:11 SYSTEM COVW0232 Rollback Microsoft Visual C++ 2015 Redistributable (x86) Failed Failure is ignored, Result=1619
2016/9/23:10:27:29 SYSTEM COVW0232 === Setup ended ===

2016/9/23:13:40:24	SYSTEM	COVW0232	Installing Microsoft Visual C++ 2012 Redistributable (x86): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\x86\VCRedist\2012\vcredist_x86.exe" /install /quiet /norestart
2016/9/23:13:40:26	SYSTEM	COVW0232	Install	Microsoft Visual C++ 2012 Redistributable (x86)	Failed	Failure is ignored, Result=1603
2016/9/23:13:40:26	SYSTEM	COVW0232	Installing Microsoft Visual C++ 2012 Redistributable (x64): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\x64\VCRedist\2012\vcredist_x64.exe" /install /quiet /norestart
2016/9/23:13:40:27	SYSTEM	COVW0232	Install	Microsoft Visual C++ 2012 Redistributable (x64)	Failed	Failure is ignored, Result=1603
2016/9/23:13:40:27	SYSTEM	COVW0232	Installing Universal C Runtime (KB3118401): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2016/9/23:13:40:27	SYSTEM	COVW0232	Install	Universal C Runtime (KB3118401)	Succeeded	
2016/9/23:13:40:27	SYSTEM	COVW0232	Installing Microsoft Visual C++ 2015 Redistributable (x86): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart /log C:\WINDOWS\TEMP\vcredist_x86_2015.log
2016/9/23:13:40:28	SYSTEM	COVW0232	Install	Microsoft Visual C++ 2015 Redistributable (x86)	Succeeded	
2016/9/23:13:40:28	SYSTEM	COVW0232	Installing Microsoft Visual C++ 2015 Redistributable (x64): "\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart /log C:\WINDOWS\TEMP\vcredist_x64_2015.log
2016/9/23:13:40:31	SYSTEM	COVW0232	Install	Microsoft Visual C++ 2015 Redistributable (x64)	Succeeded	
2016/9/23:13:40:31	SYSTEM	COVW0232	Installing FaroSDK:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk Building Design Suite Ultimate 2017" SETUP_PACKAGECODE={7FBCB20D-D91C-4729-80E9-B78AFF84B2FF} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={9939CFED-0097-43FA-8E69-6CDFA06C271C} ADSK_SOURCE_ROOT="\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\" ADLM_EULA_COUNTRY=US FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2016/9/23:13:40:31	SYSTEM	COVW0232	Install	FaroSDK	Failed	Failure is ignored, Result=2
2016/9/23:13:40:31	SYSTEM	COVW0232	Installing Autodesk® Revit® Content Libraries 2017:  TRANSFORMS=":en-us.mst;\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\x64\RCL\RCL-BDSU2017_AutodeskRevit.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk Building Design Suite Ultimate 2017" SETUP_PACKAGECODE={7FBCB20D-D91C-4729-80E9-B78AFF84B2FF} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=",Internet Explorer 7,SSE2 Support Check,Microsoft Visual C++ 2008 SP1 Redistributable (x64),Microsoft Visual C++ 2008 SP1 Redistributable (x64) 9.0.30729.6161,Microsoft Visual C++ 2005 Redistributable (x86),Microsoft Visual C++ 2005 Redistributable (x64),Microsoft Visual C++ 2008 SP1 Redistributable (x86),Microsoft Visual C++ 2008 SP1 Redistributable (x86) 9.0.30729.6161,Microsoft Visual C++ 2010 SP1 Redistributable (x86),Microsoft Visual C++ 2010 SP1 Redistributable (x64),Microsoft Visual C++ 2012 Redistributable (x86),Microsoft Visual C++ 2012 Redistributable (x64),Microsoft Visual C++ 2015 Redistributable (x86),Microsoft Visual C++ 2015 Redistributable (x64),{04B34E21-5BEE-3D2B-8D3D-E3E80D253F64},{B42E259C-E4D4-37F1-A1B2-EB9C4FC5A04D},{14866AAD-1F23-39AC-A62B-7091ED1ADE64},{4B90093A-5D9C-3956-8ABB-95848BE6EFAD},{C3A57BB3-9AA6-3F6F-9395-6C062BDD5FC4},{6DA2B636-698A-3294-BF4A-B5E11B238CDD},{F6F09DD8-F39B-3A16-ADB9-C9E6B56903F9},{8CCEA24C-51AE-3B71-9092-7D0C44DDA2DF},Microsoft Visual C++ 2005 SP1 Redistributable ATL Security Update (x86),Microsoft Visual C++ 2005 SP1 Redistributable ATL Security Update (x64),.NET Framework Runtime 4.6,.NET Framework Runtime 4.6 Language Pack,{8A470330-70B2-49AD-86AF-79885EF9898A},;;;;" PACKAGEUPI={9939CFED-0097-43FA-8E69-6CDFA06C271C} ADSK_SOURCE_ROOT="\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\" ADLM_EULA_COUNTRY=US INSTALLDIR="C:\Program Files\Autodesk\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2016/9/23:13:40:31	SYSTEM	COVW0232	Install	Autodesk® Revit® Content Libraries 2017	Failed	Failure is ignored, Result=2
2016/9/23:13:40:31	SYSTEM	COVW0232	Installing Cloud License Manager:   ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk Building Design Suite Ultimate 2017" SETUP_PACKAGECODE={7FBCB20D-D91C-4729-80E9-B78AFF84B2FF} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={9939CFED-0097-43FA-8E69-6CDFA06C271C} ADSK_SOURCE_ROOT="\\data01\sscsrc\Prod\Client\Apps\AUTODESK2017\BDSU2017_AutodeskRevit\Img\" ADLM_EULA_COUNTRY=US FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2016/9/23:13:40:31	SYSTEM	COVW0232	Install	Cloud License Manager	Failed	Installation aborted, Result=2
2016/9/23:13:40:31	SYSTEM	COVW0232	Rollback	Microsoft Visual C++ 2015 Redistributable (x64)	Failed	Failure is ignored, Result=1619
2016/9/23:13:40:31	SYSTEM	COVW0232	Rollback	Microsoft Visual C++ 2015 Redistributable (x86)	Failed	Failure is ignored, Result=1619
2016/9/23:13:40:34	SYSTEM	COVW0232	=== Setup ended ===

This is the trace log. Hopefully the image isn't too small to read.

In all instances it is failing when installing either a preprequisite or an ADSK product.

This is consistent across Revit, AutoCAD, and Vault Client. So we are suspecting that this may be more an SCCM issue, rather than the original network deployment, but we can't be sure.

I am hoping to get some input from others who may have experienced the same.

For Autodesk if you are reading this, I have already opened a support case found under number 12193845.

Any input is appreciated.

[dembkod]

Chad-Smith

Thank you for the post. I know you have created a case- I just wanted to get some information posted in the forum to help things along, and for other reviewers. SCCM can be a tough nut to crack in some instances, but there are some things you can try to do to troubleshoot.

First, I would test the deployment without using SCCM. Run the deployment on a machine to test the installation itself. If it does not install, then there may be a problem with the deployment itself and it needs to be rebuilt.

Basically, we want to insure you get a positive install with the deployment before we toss SCCM into the mix.

Next, based on your log, I would take a target machine and before I ran the install, I would uninstall all the Microsoft C++ redistributables from the machine. I don’t know if this is the source of grief, but incompatible versions or conflicts installing the redistributables could be a source of confusion in the installer. If it turns out to be a problem, then maybe looking to avoid installing the prerequisites may help- commenting them out in the setup.ini file perhaps.

When installing, I would eliminate some of the other potential blocks as well. Turn off Antivirus, make sure you have admin privileges on the machine. Basically, we want to try something different to try and produce a positive- because you are already experiencing a negative.

In your log specifically, I see a failure on Faro – but this entry I have never seen actually cause a full-on failed install and rollback. Possible, but unlikely.

I see a failure on installing the Cloud License Manager- this is licensing technology for our 2017 installs. I think this could be a cause of failure. The install is trying to install a service at this stage, I believe. Could you have permissions set on the machine that would prevent a service from being created? Something to consider.

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