Robot structural analysis installation problem 2017

[Anonymous]

I am downloading robot structural analysis but the download always halts at the beginning. The files were downloaded but are not being installed. I attached a screenshot of were the process is halting. Any help will be appreciated and thank you. 

[Otto]

Hello rami.skaff and welcome to the Autodesk community!

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

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Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

[Mark.Lancaster]

@Anonymous

Welcome to the community..

Image is really not helpful.  Without your installation log file we can only speculate what the issue at this point.  So post your installation file but log files may contain your serial # so make sure to remove that info before posting.

[Anonymous · Accepted solution]

thank you for your effort the problem was a network error which disrupted some files, but i was no alerted. But I was able to solve before reading you mail.