Robot always crashes when opened

[anacffaria]

Hi

I have a student license and downloaded RSA 2017 from the autodesk website. I installed but it never asked me for the serial number or product code. When I open robot I get the initial screen for about 5 seconds and it closes by itself.
I already changed the CfgUsr folder's name, but can't change Temp. I also erased all the elements in the "Common Data".

How can I solve this? I'm in urgent need of using this software.

Thanks!

[natasha.l]

Hello @anacffaria,

1. Please try to verify that you have a complete download. 

1)Your Autodesk Account will provide the download size of the product in GB + 2)When you download a copy it is saved to the Temp folder + the extraction  =  3)You should need about 3 times the amount of disk space indicated.

Try to check the size of the download on your computer, check the installation media folder (in C:\Autodesk). 

2. If you used a Download Now or Install Now you want to try a more effective method called the Browser Download in your Autodesk Account

Thank you for posting & keep us informed on the progress. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[natasha.l]

Hello @anacffaria,

I wanted to check-in with you, I hope you were able to resolve the issue. Here is an article with common crash resolution steps.

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[anacffaria]

Hi

The download is ok, but I still can't make it work. Since then I installed the 2018 version and works fine.

Is there any possibility of having an incompatibility with my version of windows?

Thanks for your help.

[natasha.l]

Hello @anacffaria,

It is possible, to check the product's requirements visit this link: system requirements.

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.