Repair mode Revit 2017 installation fails

[mdhutchinson]

I have a machine where Revit 2017 crashed today... now it will not run at all... and does not display any error.

When I attempt either a Repair or reinstall from Programs and Features the process fails. When I dismiss the error and cancel I am force to reboot the machine. If I try any another Repair or Reinstall I get Programs and Features dialog to "Please wait until the current program is finished uninstalling or being changed."

See attached  2 images.

[Otto]

Hello mdhutchinson

It looks like you are having Revit installation issues. Community members with similar questions found the following article(s) useful:

For issues with Revit Server, please see the System Requirements for Revit Server.

If you are installing on Windows 10, please check that your product is compatible.

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

[mdhutchinson]

Thanks Otto Robot!   a reinstall will be my next step.

[natasha.l]

Hello @mdhutchinson,

Yes, try to conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall & help clean the registry. 

Thank you. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[mdhutchinson · Accepted solution]

This morning I had a second computer doing the same behavior... launch Revit, the splash screen shows, the Revit interface opens, but then Revit crashed hard without error/warning.

Last night I attempted Repair mode. I had users project folder pointed to a user's personal drive on a network server keyed into the deployment. The repair mode run didn't like the P drive... and caused the Repair mode to throw an error. I ended up trying to do a clean install on only Revit 2017. (normally I do clean install for complete reinstall of Autodesk software).

But as it turned out we use SysQue on Revit for Duct and for Pipe... The Trimble License Server has some sort of clitch on their end... that tripped fatal error on the Revit Startup. We didn't learn of this until today (Friday 8/4).  I hadn't yet started the re-install on the second computer... thankfully!

At any rate, the repair mode last night and the clean reinstall was not needed... I should have waited until this morning when I learning about SysQue licenses server issue.  

At any rate... the case is solved.

[natasha.l]

Hello @mdhutchinson,

Thankfully, that's great! Thanks for returning & let us know what it ended up being. 

See you around.