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"Your account cannot be processed at this time." error

michelebattilotti
Observer

"Your account cannot be processed at this time." error

michelebattilotti
Observer
Observer

Hello, I'm having this issue where I can't sign in with my new Educational Account because I get this error:

michelebattilotti_0-1668204632770.png

Does anyone know how to fix this?

 

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rushabhthakkar_910
Advisor
Advisor

Contact Autodesk Educational Support.. 

Go to this website.

(https://www.autodesk.com/education/support?_ga=2.105744835.1964485564.1666989141-997365372.165565769...)

 

At the bottom this is written. 

rushabhthakkar_910_0-1668262515666.jpeg

 So click on the Question mark. 

rushabhthakkar_910_1-1668262515695.jpeg

And type "Create Support Case". 

rushabhthakkar_910_2-1668262515804.jpeg

 Than it will give you the options to either a Live Chat or creating a Support Case. 

Choose any one. 

rushabhthakkar_910_3-1668262515806.jpeg

 

 

Thanks and Regards,


Rushabh Thakkar.


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mdavis22569
Mentor
Mentor
Accepted solution

Try again .. different browser too.

 

There was some Autodesk Server maintenance over the weekend. Maybe you hit it during that time.


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Mike Davis

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michele.battilotti
Community Visitor
Community Visitor

It suddenly got fixed today. Thanks for the help!

 

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