@arpenteur
this is what I share to users/customers daily about this:
Have you seen the following article about this error:
https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...
On this article page, there is a troubleshooting form. Have you seen this
https://autode.sk/32xqOyu
We also want to make sure all of the Autodesk updates showing in the Autodesk Desktop app are installed .. for both AutoCAD and Autodesk products (licensing)
Also:
https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/The-product-licens...
As of late, if it was working and this is a new issue, I've been seeing Firewall / Access issues, please verify the following are done:
Which URLs/Protocols need to be white-listed for Autodesk Subscription Licenses
https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-U...
How to set up antivirus (AV) exclusions to improve the stability and performance of Autodesk software
https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-excl...
Here is a licensing tool to help change the URLs and licensing update numbers
https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html
Please keep me posted..
Mike
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Mike Davis