Hello everyone,
I keep getting this message (image in attachment), either in 2024 or 2023.
How can I resolve this out-of-time message, please?
Thank you!!!
That error message happens when the program cannot verify your license, either thru subscription (Autodesk account) or the actual license file. I would first verify which type of license you have, and then verify that your program is set to use this type. Lastly, if the license type is correct, make sure you are either pathed correctly for the license file or make sure you are logged into your Autodesk account.
this is what I share to users/customers daily about this:
Have you seen the following article about this error:
On this article page, there is a troubleshooting form. Have you seen this
We also want to make sure all of the Autodesk updates showing in the Autodesk Desktop app are installed .. for both AutoCAD and Autodesk products (licensing)
As of late, if it was working and this is a new issue, I've been seeing Firewall / Access issues, please verify the following are done:
Which URLs/Protocols need to be white-listed for Autodesk Subscription Licenses
How to set up antivirus (AV) exclusions to improve the stability and performance of Autodesk software
Here is a licensing tool to help change the URLs and licensing update numbers
https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html
Please keep me posted..
Mike
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