products not showing up on my profile.

[Anonymous]

I am trying to generate a license file and I can't see the products I own on my profile page.

[Mark.Lancaster]

@Anonymous 

In order to generate a license file, you must be the contract manager or software coordinator.

When you log in (manage.autodesk.com), do you see user management on the left hand side of the screen.

[Anonymous]

No user management.

[Anonymous]

No user management option on the left side of screen.

[natasha.l · Accepted solution]

Hello @Anonymous, 

Please review the following documentation on how to "Generate a Network License File in your Autodesk Account". 

Generate License file

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Mark.Lancaster · Accepted solution]

@Anonymous 

If you don't have the option to manage users, then you will not have the ability to generate a network license of your product or see those products.   Are you using the correct credentials?

[natasha.l]

Hello @Anonymous, 

The Contract Manager assigned to the company contract is managed by another user (Lori) please reach out to them. They should be able to generate the license file for you using the steps provided above. 

[Anonymous]

I was told that Lori at the County of Hawaii is the contract manager and she would be the one with full access to the products, updates, etc.  She has retired from the County, but we were able to  contact Lori.

She confirmed that she was only involved with the purchasing, since she was a purchasing agent.  She did the purchasing for my Division (Traffic), and I have always been the one with the sign-in to Autodesk.  Also, we hold the subscription.  We just renewed, I believe, on or around Jan-Feb 2020.

I need to have the proper access to generate the license files and should be able to see the products that we own/use.  As of now, I only see some kind of cloud storage application.

[Mark.Lancaster]

@Anonymous 

There's nothing we as users can do about this..   You have to contact Autodesk or have you reseller make this change.

Or if you have all the correct info you can change it here (contract manager)

https://knowledge.autodesk.com/customer-service/account-management/users-software/classic-user-management/contract-managers

Or here for software coordinator

https://knowledge.autodesk.com/customer-service/account-management/users-software/classic-user-management/software-coordinators