PROBLEMS WITH UNINSTALLING AUTOCADLT 2020 AND MESS IT CAUSED WITH MICROSOFT SUITE

[slavitsa_mir]

Hi There, 

I tried installing AutoCad LT 2020 to my laptop (Windows 7)

It did install last night and I could open files. However, it messed up with Microsoft Suite (Word, excel etc) so I uninstalled AutoCAd LT2020 today. However, it is not possible to uninstall the following: 

1. Autodesk Material Library Base resolution Image Library 2021 

2. Autodesk Material Library 2021 

3. Autodesk Genuine Service 

For 1,2 the popping message when attempting to uninstall is: The Installed has encountered unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.

For 3 any popp up leads me to the autodesk web page.

I tried "repairing" and then uninstalling but the same appears again and again. How can i get rid of these please?

This is not the end of my agony...there is more...

4. Every time when I start the laptop I am getting a message that Windows Configures Media Gallery??? what is this and what do I need to do to stop it. I didnt have it before installation of AutoCad LT 2020

5. Similarly, every time I attempt to open World - there is some sort of Microsoft reconfiguration process - few minutes

6. During the installation of AutoCAd LT2020 as I can see other programs were effected and following were installed:

a/Microsoft .NET framework 4.8 - do I need this or can i uninstall this too

b/ Microsoft Visual C++ 2015-2019 redistributable do I need this or can i uninstall this too

Please see attached print screens. 

I would be grateful for your help in getting my laptop as before the installation of AUtoCAd 2020LT

thank you 

[rushabhthakkar_910]

@slavitsa_mir, 

1. For materials library, have a look at this..!!

(https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to...)

2. For Genuine Services, 

[slavitsa_mir]

Hi Rushabh, thank you for your reply. I did follow steps with uninstallation as advised. You can see the attached print screens. Any other idea how to reinstall remaining Material Library... i have to add only one thing that original installation was carried through download first and than installation. Any other help for me to remove this programe from my laptop? thanks

[rushabhthakkar_910]

@slavitsa_mir, Can you Attach the printscreens..? 

[slavitsa_mir]

they were attached with original post, but i think because it was moved to this forum by your team, the attachment was lost. here is the attachment.

[slavitsa_mir]

Hi, i did attach the printscreens as requested but still waiting for the reply / assistance.

thanks

[Simon_Weel]

See How to perform a Clean Uninstall of Autodesk products on Windows | AutoCAD | Autodesk Knowledge Netw...

After removing all the stuff, repair Office and then re-install AutoCAD.